Department of Education

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COMPUTER NETWORK SPECIALIST SUPERVISOR

Recruitment #13-006682-001

GRADE

State Salary Grade 19

Salary Range  $50,631 - $73,956

LOCATION OF POSITION

P. O. Box 6338

Timonium, Maryland 21093

Main Purpose of Job

This is a professional position responsible for providing supervision and oversight of information systems support services in the areas of planning, upgrading and maintaining local area network operations, integrating local area network functions with the federal Social Security Administration (SSA) and State Maryland State Department of Education (MSDE) wide-area networks, managing software security, and providing expertise in planning and purchasing of microcomputer hardware, software and peripherals.

POSITION DUTIES

Supervises maintenance of the local area network on a daily basis, including assignment of tasks and evaluation of work performed by staff to operate and maintain the network operations; plans and coordinates agency-wide installations and upgrades; participates in the short and long range planning processes with regard to procurement of hardware, software and peripherals; prepares technical documentation for use by network staff to network maintenance and upgrades; develops network protocols, policies, and procedures; provides oversight of the agency help-desk concerning network related problems;  identifies staff training needs in cooperation with the training officer;  troubleshoots and resolves network connectivity and network related hardware/software problems; designs the network files structure and prepares plans, reports and diagrams architecture; assures agency compliance with established security protocols for access to the local and wide area networks.

MINIMUM EDUCATION OR GENERAL REQUIREMENTS

EDUCATION:  Bachelor’s degree in Computer Information Technology, Management Information Systems, or other information technology-related field to include course work in local or wide area networks from an accredited college or university.

EXPERIENCE:  3 years of experience planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining hardware and software, is required.  

NOTES:

  1. Thirty credit hours in Computer Information Technology, Management Information Systems, or other information technology-related field to include course work in local or wide area computer networks from an accredited college or university may be substituted for the required education.
  2. One year of experience planning, integrating and maintaining software and hardware for local or wide area microcomputer or minicomputer networks may be substituted for the required education.

SELECTIVE QUALIFICATIONS

Knowledge of local and wide area network server hardware, software, protocols and practices; knowledge of Office 2007/2010, and Terminal Emulators; knowledge of an Ethernet network, Cisco routers and switches and Windows 2007, 2003 and 2008 servers; skill in supporting, maintaining and troubleshooting multi-server network technology; skill with assessing user needs and evaluating and recommending suitable hardware and software; skill supervising and providing clear instructions to staff;  ability to support and maintain a multi-server LAN and WAN technology; ability to interact and support the technology needs of users from all levels of the organization and contacts outside the division; ability to write clear and concise instructions and efficiently maintain logs and records on system operations; ability to establish collaborative working relationships when interacting with and supporting the technology needs of users from all levels of the organization and contacts outside the division;  ability to ensure network connectivity and functionality during core business hours.   

LIMITATIONS ON SELECTION

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. The selected applicant must consent to a criminal background investigation as a required security procedure for all employees who have access to Social Security Administration records and systems.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.  Any misrepresentation of academic or experience requirements for this position may result in nonselection or termination of employment.

SELECTION PROCESS

Applicants must include their resume and complete a Maryland State Government on-line Application for Employment indicating application for Computer network Specialist Supervisor Position #069229 or JobAps #13-006682-001.  The Application, resume, and any support documentation must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications and possesses the Essential Requirements for the position.  Completed Applications must be directed to the Staff Employment Section within the Office of Human Resources, 200 West Baltimore Street, Baltimore, Maryland 21201 or faxed to 410-333-8950.

For inquiries or an MSDE Application, contact 410-767-0019 or TTY/TDD 410-333-3045 or visit the State of Maryland’s Job Application website at http://www.dbm.maryland.gov/jobseekers/pages/jobseekershome.aspx

Appropriate accommodations for individuals with disabilities are available upon request.