Administrative Specialist III
Guaranteed Access Grant Program Specialist
Recruitment #14-002043-019
Department | Maryland Higher Education Commission |
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Date Opened | 9/25/2014 3:30:00 PM |
Filing Deadline | 10/10/2014 5:00:00 PM |
Salary | $33,715 - $43,338 with progression up to $53,123 (Grade 12; State Salary guidelines apply) |
Employment Type |
Full-Time
|
HR Analyst | Greg Fitzgerald |
Work Location |
Baltimore City
|
Introduction
INTERNAL RECRUITMENT – LIMITED TO CURRENT EMPLOYEES OF THE MARYLAND HIGHER EDUCATION COMMISSION
Guaranteed Access Grant Program Specialist
Administrative Specialist III (2043)
Maryland Higher Education Commission
GRADE
LOCATION OF POSITION
Nancy Grasmick Education Building
6 N. Liberty Street, Ground Floor
Baltimore, MD 21201
Main Purpose of Job
POSITION DUTIES
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This position provides day-to-day program administration for Guaranteed Access Grant scholarship program. These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for regulation.
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Analyzes and processes a variety of documents related to determining program eligibility for the Guaranteed Access Grant. This may include such documents as applications, enrollment certification, high school transcripts, and other supporting documentation. Performs verification on selected files according to established rules and regulations outlined under Title IV financial aid. Analysis and processing must be in compliance with State law and Commission policies.
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Responsible for fielding calls and responding to e-mails from student, parents, and post-secondary institutions as they relate to more than 20 state-funded student financial aid programs. These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for administration and regulation.
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Maintains on-line student records, reviews award calculations and processes award letters ensuring the award is posted to the correct institution.
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Respond to a high-volume and fast-paced operational setting that requires attention to detail and excellent customer service skills.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Education: Completion of 60 credit hours at an accredited college or university.
Experience: Two years of experience in administrative or professional work.
Notes:
1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.
2. Candidates may substitute a bachelor’s degree from an accredited college or university for the required education and experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
The successful candidate will possess an associate’s degree or higher credential from an accredited college or university, and have experience working in a customer service/call center, fast-paced, results driven, operational environment. Applicants should possess financial aid experience, excellent customer service skills, experience managing projects with deadlines, and working collaboratively as part of a team.
Selection Plan
LIMITATIONS ON SELECTION
INTERNAL RECRUITMENT – LIMITED TO CURRENT EMPLOYEES OF THE MARYLAND HIGHER EDUCATION COMMISSION
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Submit application, and cover letter/resume (in one PDF or Word document) via Jobaps. Online applications are strongly preferred. Papers applications may be faxed to 410-332-0275. Questions may be directed to Mr. Greg FitzGerald at gfitzger@mhec.state.md.us
As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees, who are reflective of the State’s diversity.