Computer Information Services Specialist II

Help Desk Administrator

Computer Information Services Specialist II (4409)

Maryland Higher Education Commission

15

Nancy Grasmick Education Building
6 N. Liberty Street, Ground Floor
Baltimore, MD 21201

The Help Desk Administrator is a member of the Office of Information Technology at the Maryland Higher Education Commission (MHEC). The position will be primarily responsible for supporting agency personnel by ensuring proper computer equipment, software applications, and network connectivity are available and operational. Additionally, the position manages statewide data collection activities which include over 20 surveys and system files collected from approximately sixty institutions.

• Perform and coordinate agency web site updates.
• Evaluates personal computer hardware and software to provide solutions.
• Perform network assistance and system setup activities.
• Recommend the acquisition of appropriate agency hardware, software, and services.
• Manage and control inventory of agency computer hardware and software.
• Coordinate the maintenance and modification of the agency network and computer systems.
• Prioritize agency Information Technology help desk activities with other duties.
• Perform technical help desk functions for the agency’s web-based financial aid system.
• Resolve state financial management system access issues.
• Interface with institutions by phone and email for data collection submissions and activities.
• Maintain data collection calendars and associated survey forms.
• Update institutional data collection contact list.
• Provide internal staff support for all data collection systems.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.  (For education obtained outside the U.S. you will be required to provide proof of the equivalent American education by a foreign credential evaluation service.)

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Note: Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

• Associates degree or certificate in a relevant IT field from an accredited institution.
• Technical experience providing support and troubleshooting for PC hardware and software packages, and network maintenance.
• Knowledge of postsecondary education, related data collection systems, financial aid software packages and office automation technologies.
• Excellent written and verbal communication skills.
• Interact diplomatically and effectively with people.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  You must meet the minimum qualifications to be considered.  For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.  This evaluation must be submitted with your application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of all candidates’ education, training, and experience related to the requirements of this position.  Therefore it is important that applicants provide complete and accurate information related to this position.

STATE OF MARYLAND BENEFITS

Submit cover letter/resume (in one PDF or Word document) via Jobaps. Online applications are STRONGLY preferred. If online access is not available, paper applications may be faxed to 410-332-0275. Questions may be directed to Mr. Greg FitzGerald at gfitzger@mhec.state.md.us. 

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees, who are reflective of the State’s diversity.