CHILD SUPPORT SPECIALIST II

12

Prince George's County
Office of Child Support Enforcement
4235 28th Avenue, Suite 135
Temple Hills, MD  20748

This position is responsible for providing location and enforcement services to child support customers in accordance with Federal, State and local child support policies, procedures and guidelines.  Individuals in this position meet with custodial and non-custodial parents to resolve child support issues either through the court process or administratively.  Individuals must have a working knowledge of all Federal and State regulations governing paternity establishment, support establishment and enforcement of child support cases.  The individual must possess effective written and oral communication skills.

Investigates and analyzes child support cases and initiates appropriate actions to establish, maintain and enforce support payments as well as enforcing medical support court orders to promote family well being and self-sufficiency.  Obtains, verifies and reviews information from non-custodial and custodial parents, employers, courts, attorneys, elected officials and others to enforce court orders and provide health insurance.  This also includes locating the parties under the Order of Court.  Updates, reviews and monitors case records and payment activities using the Child Support Enforcement Computer System to determine the appropriate enforcement action to enforce and collect child support.  Interviews, investigates and responds to inquiries including work orders from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases.  Initiates a variety of documents for administrative or court hearings such as wage withholding, interstate transmittals, contempt petitions, subpoenas, and bench warrants to collect past-due child support payments.  Reviews and prepares case records to ensure the validity of information to present for testimony for judicial hearings related to child support enforcement and collection.  Analyzes and negotiates voluntary agreements for payment of arrears with custodial and non-custodial parents.  Performs other related duties.  Travel between worksite and courthouse will be required.

Education: An Associate of Arts degree in social services, human services, legal studies, public administration, or similar fields of study from an accredited college or university.

Experience: Eighteen months of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.

Notes:

1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.

3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for- year basis.

4. Experience determining eligibility for government assistance programs may be substituted for one year of the specific program experience.

The ideal candidate will possess the following:

Knowledge of basic mathematics sufficient to calculate child support payments and assess payment records. Ability to use computer systems to maintain case records and access informational resources.

Ability to communicate effectively in child support matters with custodial and non-custodial parents, family members, judges, attorneys, court personnel, employers, financial institutions, health insurance carriers and any other parties who have an interest in child support matters.

Ability to manage an average caseload of approximately 1,500 cases.

Please provide complete details under your work experience as it relates to the above listed preferred qualifications.

Limited to candidates willing to accept employment in Prince George's County.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications, including a copy of your diploma or transcripts must be provided if selected for an interview.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Salary Guidelines.

The assessment will consist of a rating of your education, training and experience relating to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  All approved candidates will be placed on an eligible list as Best Qualified.  The resulting eligible list may be used for future vacancies with this agency and other state agencies.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Applicants who meet the minimum qualifications will be evaluated.  Credit may be given for relevant part-time, temporary, or volunteer experience, if you list the number of hours worked per week.  Please report all related education, experience, dates and hours of work.   For education obtained outside the U. S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service if selected for an interview. 

Online applications are STRONGLY preferred, however, the paper application may be submitted to: Prince George's County Office of Child Support Enforcement, Attention:  Martina Beck, 4235 28th Avenue, Suite 135, Temple Hills, MD, 20748.  The paper application must be received by 4:30 p.m. on the closing date of this recruitment; no postmarks will be accepted.  Incorrect application forms will not be accepted.  Application inquiries may be directed to Martina Beck at 301 316-3349.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.