HR ADMINISTRATOR III

20

301 W. Preston Street, Baltimore, MD 21201

The Department of Budget and Management (DBM) Employee Benefits Division, is seeking a talented individual to serve as the Customer Service Manager for the Operations Division.  The Employee Benefits Division is responsible for the Administration of the State Employee and Retiree Health and Welfare Benefits Program, providing health and other related group benefits to more than 250,000 State employees, retirees, Satellite Account organizations, contractual employees and their eligible dependents. The division manages 16 benefit plans participating in the Program with an annual budget of approximately 1.3 billion.  In addition, the Division is also responsible for administering the federally regulated programs including, but not limited to, PPACA (health care reform), HIPAA, HITECH, COBRA, FMLA health benefit issues, and IRC Sections 125 and 129.  The primary focus of this position is to the daily management of the Customer Service Unit by managing the Automated Call Distribution (ACD) system, the correspondence tracking process, and providing guidance, technical direction to all Employee Benefits Division staff, having direct supervisory responsibility for Customer Service.  This position is also responsible for the coordination and administration of Program documents including the development of a Standard Operating Procedures Manual and the Divisions' staff training program on State Personnel and Pension and benefit rules and regulations.  This position will serve at the pleasure of the appointing authority.

Education: Possession of a bachelor's degree from an accredited four-year college or university.

Experience: Six or more years of experience in administrative or professional work with two of those years of experience working in customer service in a high volume call center. Three years of this experience must include experience in a supervisory capacity.

Candidates must be proficient in Microsoft Word, Excel, Access and PowerPoint; Possess excellent verbal and written communication skills, superior organizational and time management skills and exceptional managerial skills.

Notes: 

1. Candidates may substitute additional health benefits program administration work and customer service experience on a year-for-year basis for the required education. 

The preferred candidate must have experience in supervision, customer service, making oral presentations and writing operating procedures and correspondence.

This position is open to Department of Budget and Management Employees only.

Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS  

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application (by the closing date) to:

Althea Gibson
Department of Budget and Management
301 W. Preston Street, Room 602
Baltimore, MD 21201

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.