PROGRAM MANAGER IV/Deputy Commissioner, O & P Licensing Boards

The Maryland Department of Labor, Licensing and Regulation (DLLR) is accepting applications from qualified candidates for the position of Program Manager IV.  This is a Management Service position and serves at the pleasure of the appointing authority.

This is a position specific recruitment. The resulting list of eligible will be used to staff this position or function only. This list will be maintained for one year. You will need to reapply for any future recruitment for this job classification.

22

Baltimore City

The Deputy Commissioner of Occupational and Professional Licensing is the Division's chief operating officer. Thus, the main purpose of the position is to provide administrative direction, oversight and coordination for a large, complex Division housed within the Department of Labor Licensing and Regulation. The Deputy Commissioner reports to and supports the Commissioner of Occupational and Professional Licensing, and the Office of the Commissioner in general.   

While the Commissioner's role is more focused on strategic planning, external and intra-departmental affairs, policy development, and legislative activities; the Deputy Commissioner's responsibilities, as chief operating officer, more often pertain to day-to-day management, information technology issues, web content management, procurements, personnel management and recruitment, database management, customer service monitoring, and other duties integral to the Division's ability to maintain a high-functioning operation that ensures high-quality services are provided to consumers in need and our 225,000 individual and business licensees. The Deputy Commissioner is the direct supervisor of 13 program administrators or assistant administrators.

The Office of the Commissioner reports to the Secretary and Deputy Secretary of Labor, Licensing and Regulation, and is responsible for a wide variety of duties, including:

(1) budget and fiscal management;

(2) special fund analysis/revenue and expenditure projections;

(3) personnel/human resources management of the Division's roughly 90 staff members; (

4) long-term and strategic organizational plan development for all 25 regulatory programs and the Division at large;

(5) oversight and coordination of all day-to-day operations;

(6) development, analysis, and management of performance measurement indicators as an internal management tool and for monthly presentations to the Governor's StateStat Office;

(7) oversight of efforts to remediate audit findings and implement recommendations included in sunset analyses conducted by the Department of Legislative Services;

(8) public policy development and analysis;

(9) coordination/implementation of all aspects of the Division's legislative activities;

(10) ensuring that the Division provides the highest level of customer service possible to consumers and 225,000 licensees;

(11) management of all external affairs, including intergovernmental relations, communication with various stakeholder groups, media relations, and intra-departmental relations;

(12) and other duties as necessary.

Education: Bachelor's degree from an accredited college or university.

Experience: Five (5) years of senior level management experience in a professional environment and/or governmental agency.

Education:  Master's degree from an accredited college or university.

Experience:  Preference will be given to candidates with the most experience in the following areas:

(1) budget and fiscal management
(2) special fund analysis/revenue and expenditure projections;
(3) personnel/human resources management;
(4) long-term and strategic organizational plan development;
(5) oversight and coordination of all day-to-day operations;
(6) development, analysis, and management of performance measurement indicators as an internal management tool and for monthly presentations to the Governor's StateStat Office;
(7) oversight of efforts to remediate audit findings and implement recommendations included in sunset analyses conducted by the Department of Legislative Services;
(8) public policy development and analysis;
(9) coordination/implementation of all aspects of the Division's legislative activities;
(10) management of all external affairs, including intergovernmental relations, communication with various stakeholder groups, media relations, and intra-departmental relations.

NOTE: THIS EXPERIENCE MUST BE DETAILED ON YOUR APPLICATION AS WELL AS YOUR SUPPLEMENTAL QUESTIONS IN ORDER TO RECEIVE CREDIT TOWARDS THE EXAMINATION AND SELECTION PROCESS.

Employees in this classification may be assigned duties that require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Applicants must provide sufficient information to show they meet the qualifications for this recruitment.  Experience must be detailed and documented on your application to receive consideration. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

Should a classification require a certain amount of credit hours in a particular field (i.e. fifteen credit hours in computer operation at an accredited college or university), you must submit the transcript for verification. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  Education credentials from foreign countries must be evaluated by an approved education review service.  For further information, you may call the International Consultants of Delaware, Inc. at (302) 737-8715 or World Education Services at 1 (800) 331-2925.  The evaluation must be submitted with the application.

All information concerning the qualifications, including any required documentation (high school diploma, transcript, accredited college and/or university diploma, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Failure to submit the required documentation will result in the application being disapproved.

Applications that meet qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

The certified list will be used by DLLR for a period of one year.

The examination for this recruitment will be an evaluation and rating of the information provided on your application.  Therefore, it is essential that the application is filled out completely and accurately, detailing and documenting  all relevant education and experience and addressing the specific qualifications shown above.  RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE EXAMINATION PROCESS.

If applicable, a copy of your college transcript must be submitted with your application. Failure to submit your transcript will result in your application being disapproved.

Successful candidates will be placed on the eligible list categorized as Best Qualified, Better Qualified or Qualified.

STATE OF MARYLAND BENEFITS  

We thank our Veterans for their service to our country, and encourage them to apply.

Military Veterans may qualify for additional bonus points towards certification. A copy of your proof of eligibility (DD 214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.  Permanent State employees do not need to submit proof of eligibility for Veterans’ Credit.

Online application process is STRONGLY preferred.  The MD State Application Form can be found online. If online process is not available, or you encounter difficulty attaching required or optional documentation, please send your paper application by mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

Completed applications, required documentation, and any required addendum may be mailed to:

DLLR Office of Human Resources
Attn: PROGRAM MANAGER IV/14-004579-014/E. Phoebus
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

TTY Users: call via Maryland Relay

The Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.