DIRECTOR, RESIDENT GRIEVANCE SYSTEM

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DHMH, Deputy Secretary for Behavioral Health, Baltimore, MD

This position directs the operation of the Resident Grievance System (RGS) which is the administrative process to ensure that the rights of residents in the Department of Health and Mental Hygiene's facilities are protected. The RGS is responsible for this function in the seven (7) Mental Hygiene (MHA) State Psychiatric Facilities, the two (2) Developmental Disabilities Administration (DDA) State Residential Centers and the two (2) Secure Evaluation and Therapeutic Treatment units. In addition, this position is responsible for solicitation, evaluation, and monitoring of the Legal Assistance Providers contracts for all eleven (11) facilities.

Qualified candidates must possess a bachelors degree and six years of experience in administrative or professional work, including two years of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of unit, applying rules or regulations, or managing contracts.

Note: 

1.  Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year to year basis for the required general experience.

The successful candidate will have a combination of professional experience in direct care in a residential setting; or administrative experience in patient care, patient advocacy, or related work in a residential care setting.

This is a management service position.

Applicants who meet the minimum qualifications will be evaluated.  The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position.  Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Applicants certified to list will receive eligibility for a period of one (1) year.
Eligibility may be extended beyond one (1) year period.  For Recorded Job Information Call:  410-767-6018.

Online applications are STRONGLY preferred, however the paper application may be submitted to DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If you need to submit additional information, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-5689.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

STATE OF MARYLAND BENEFITS

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.