COMPUTER USER SUPPORT SPECIALIST II

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Department of Health and Mental Hygiene

Developmental Disabilities Administration

Southern Maryland Regional Office

312 Marshall Avenue

Laurel, MD  20707

The Contractual Computer User Support Specialist II is the full performance level of work responding to and coordinating the resolution of Help Desk calls from users of computer systems.  The purpose of this position is to serve as the primary contact person to respond to and resolve Help Desk questions and issues.  This position will assist the regional office staff with computer hardware and software needs, as well as PCIS2 needs.  The incumbent should have experience in handling the performance, integrity, development, planning and troubleshooting of the regional office databases.  The employee should have experience installing, assembling and configuring computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware, pull cables and rewires or direct the rewiring of cables as required.  In addition, the employee must have clerical support and data entry experience, ability to maintain current and accurate inventory of technology hardware, software and resources.

Education:    Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  One year of experience responding to Help Desk calls from users of computer systems.

NOTE:

Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.

The successful applicant should have advance working knowledge of Microsoft Word, Excel and Access, experience working as the primary contact person to respond and resolve Help Desk questions and concerns, and experience handling troubleshooting problems with computer systems to include hardware, software, email, network and peripheral equipment problems.  Some experience providing individual training as well as instructing staff about new and potential use of software would be helpful.

Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. For Recorded Job Information Call: 410-767-6018.

This is a full-time contractual position with no benefits.

Online application process is STRONGLY preferred. If online process is not available, please send your paper application to: DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.