PATIENTS RIGHTS ADVOCATE I

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DHMH, Deputy Secretary for Behavioral Health, Baltimore, MD

The Resident Grievance System (RGS) is the administrative process to ensure that the rights of residents in the Department of Health and Mental Hygiene's facilities are protected. Rights Advisors, who function as healthcare consumer advocates, are responsible for the following: Complaint Management, Clinical Review Panels, Information and Assistance, Education, Data Management, Organizational Management.

Education: Possession of a Bachelor’s degree from an accredited four year college or university including 15 credit hours in the field of counseling, health, developmental disabilities, mental health, nursing, psychology, social work, special education or a related behavioral science field.  Classes must be listed or transcript must be attached to application.

Experience: Two years of experience providing case management, counseling, health, mental health, nursing, psychology, social work, special education or therapy services in an inpatient or residential setting.

Note: 

1. A Master’s degree from an accredited college or university including 15 credit hours in the field of counseling, health, developmental disabilities, mental health, nursing, psychology, social work, special education or a related behavioral science field may be substituted for one year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Counseling, Health-related, Developmental Disabilities, Mental Health, Nursing, Psychology, and Social Work  classifications or Counseling, Health-related, Developmental Disabilities, Mental Health, Nursing, Psychology, and Social Work specialty codes in the behavioral science field of work on a year-for-year basis for the required experience and education. 

The successful applicant should have training in mental health and developmental disabilities treatment and experience in conducting investigations and patient education and training.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

1. Employees in this classification may be subject to call 24 hours a day and may be required to provide the employing agency with a telephone number where the employee can be reached. A pager may be supplied to the employee.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

Applicants who meet the minimum qualifications will be evaluated.  The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position.  Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Applicants certified to list will receive eligibility for a period of one (1) year.  Eligibility may be extended beyond one (1) year period.  For Recorded Job Information Call:  410-767-6018.

Online applications are highly recommended, however the paper application may be submitted to DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If you need to submit additional information, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-5689.

Should additional information regarding this recruitment be required, please contact the DHMH Recruitment and Selection Division at 410-767-1251 or via email at dhmh.jobs@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

STATE OF MARYLAND BENEFITS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

We thank our Veterans for their service to our country, and encourage them to apply.