OFFICE SECRETARY III

State Salary Grade 10

10461 Mill Run Circle, LL1

Owings Mills, Maryland  21117

To provide secretarial, clerical, and telephone support for professional staff engaged in the planning and delivery of vocational and independent living services; provide expert assistance to consumers; initiate and maintain office protocols and procedures; and utilize information processing systems to maintain client statistical and financial records.

Personally greet the public with positive demeanor and appropriate etiquette; answer telephones to provide routine information about DORS and accurately record information provided by caller. Prepare resumes and job related correspondence for consumers. Using electronic case management system, issue payment authorizations and assist counselors in organizing workflow. Process bill payments, file paperwork, and schedule appointments for consumers along with managing related correspondence.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Three years performing secretarial or clerical work involving typing duties.

Notes: 

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  

Knowledge of the principles and practices of good office management; skill in a variety of software packages; good mathematical ability; strong skills in organizing and completing multiple tasks with close attention to detail; ability to independently respond to telephone and in-person inquiries for routine information; ability to exercise good judgment, courtesy and tact in receiving callers, in giving and obtaining information, and in making proper disposition of problems; and ability to establish and maintain effective working relationships.

Experience working with individuals with disabilities is preferred.

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.  

STATE OF MARYLAND BENEFITS

Applicants must complete the Maryland State Government on-line application for employment recruitment #15-001362-0029. The Application and any support documentation must clearly demonstrate that the applicant meets the prerequisite Minimum Qualifications for the position.  

Paper applications can be completed and faxed to 410-554-9397 or mailed to DORS Human Resource Department at 2301 Argonne Drive, Baltimore, MD 21218. To obtain a paper application visit our website dors.state.md.us or marylandpublicschools.org. TDD (410) 554-9399.

Inquiries can be made to 410-554-9424. Appropriate accommodations can be made for individuals with disabilities. 

If you have difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850.  

Proof of eligibility to work in compliance with the Immigration Reform and Control Act is required.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.  

 TTY Users: call via Maryland Relay  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  

We thank our Veterans for their service to our country, and encourage them to apply.