HUMAN SERVICE SPECIALIST V

16

Department of Human Resources

Child Support Enforcement Administration

311 W. Saratoga Street

Baltimore, MD 21201

This position functions as the Intergovernmental Services Unit Supervisor, within the Department of Human Resources, Child Support Enforcement Administration (CSEA).  The incumbent in this position provides oversight of the unit's quality control reviews, audits, and program assessments; monitors the work of staff in order to achieve, validate and/or maintain high performance standards; develops communication strategies, office procedures to mediate, and resolves interstate case processing problems between States and local Child Support Enforcement agencies and partners (State's Attorney's, Sheriffs Offices and Public Officials); and ensures the efforts of the out-of-state and foreign child support agencies attempting to secure services (Paternity, Establishment, Enforcement, Location) in Maryland are met in accordance with State and Federal timeframes and policies.  This position also supervises and manages the Interstate Unemployment Intercept Program to ensure the timely collection and distribution of payments sent to other States; acts as the Intergovernmental Policy Liaison to provide information to Maryland's 24 local child support offices, CSES Technical Workgroups, Out-of-State Child Support Agencies, Federal Partners, and Child Support Associations regarding UIFSA, Maryland State Annotated Code laws, and CSEA policies and procedures; and creates communication publications (memorandums, alerts and/or bulletins) regarding Intergovernmental case changes in policy and/or cases processing.

Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Excel, CHESSIE, Powerpoint, Word etc.)  used in the each of the positions you held.

Education: A bachelor’s degree from an accredited college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field at may be substituted the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education.

Applicants will need to meet both the Minimum Qualifications and the Selective Qualifications. 

Two years of experience in a Child Support Enforcement Administration program.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience relating to the requirements of the position.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS  

Online applications are STRONGLY preferred.

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882.  Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.