HUMAN SERVICE SPECIALIST IV

15

Department of Human Resources

Family Investment Administration/Bureau of Systems Development & Management

311 W. Saratoga Street

Baltimore, MD 21201-3500

This position functions as the Program and Systems Testing Analyst in the Bureau of Systems Support and the Office of Programs in the Department of Human Services (DHR), Family Investment Administration (FIA). The incumbent in this position participates in various aspects of systems operations including but not limited to: Updating the parameters of the Client Information System (CARES) and Service Access Information Link (SAIL) systems, processing and reconciling records in the Health Benefit Exchange (HBX) and Interim Data Base (IDB), review business requirements and design documents, and serves as a policy/systems expert/liaison for FIA programs.

Designs, develops, tests, implements and maintains automated systems such as the HBX and DHR systems in accordance with Federal and State rules and regulations; evaluates proposed design changes to ensure compliance with State and Federal statutes; designs and evaluates program solutions; participates on HBX, SAIL, CARES, WORKS, IDB and other systems development projects; collaborates with Office of Technology and Human Services (OTHS) System Security staff to reset System passwords; completes and submits forms and correspondence to OTHS related to security assess to Systems; develops procedures for Local Departments of Social Services (LDSS) as Federal and State health care reform and welfare reform changes are mandated in the use of the automated system; trains staff on new or existing procedures; maintains expert working knowledge of all FIA programs in order to assess system impact of changes; prepares procedural material; develops forms for implementation and maintenance of programs; assists in preparation of budget justifications; prepares reports and evaluations of programs as required; participates in the Request for Proposals (RFP) including the development, written RFP's, monitoring deliverables, and spending on contracts; and responds to inquiries from local departments, the public, local, State or Federal offices, the Governor's or Mayor's office, advocacy groups, legislators or other State agencies regarding aspects of the programs.

Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Excel, CHESSIE, Powerpoint, Word etc.) used in the each of the positions you held.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

Applicant must meet both Minimum and Selective Qualifications.

One year of administrative or technical experience in a Family Investment Program that includes the systems used to administer (CARES, SAIL, WORKS, EPPIC, ECMS, etc) or one year experience with the systems used to administer health benefits (HBX, IDB, and Maryland Medicaid Information System).

DESIRED/PREFERRED QUALIFICATIONS: The ideal candidate will possess:

1.  Knowledge of rules, policy regulations and procedures for Family Investment Programs including systems used to administer (CARES, SAIL, WORKS, EPPIC, ECMS, etc).

2.  Knowledge of the systems used to administer health benefits (HBX, IDB,   and MMIS).

3.  Knowledge of user testing.

4.  Knowledge of human resources program operations, problems and issues.

5.  Possess skill in applying inductive and deductive reasoning to reach logical solutions to systems issues and/or modification.

6.  Ability to use computer software applications.

7.  Ability to establish and maintain professional working relationships.

8.  Ability to effectively organize and manage work assignments to meet deadlines.

9.  Ability to write clear, readable materials and communicate effectively.

10. Availability to work occasional weekends and/or nights for validation of mass

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience relating to the requirements of the position.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: 

Attention: Kendra Young 

DHR Examination Services Unit

311 W. Saratoga Street, First Floor 

Baltimore, Maryland 21201 

Or, fax requested information to: 410-333-0882; Email dhr.esu@maryland.gov; Voice 410-767-7414, toll-free: 1-800-332-6347.  Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment.  

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay, 1-800-925-4434. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.