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ADMINISTRATOR II

Telecommunications Analyst

Recruitment #15-002587-0033

GRADE

17

LOCATION OF POSITION

45 Calvert Street Annapolis, MD 21401

Main Purpose of Job

The Department of Information Technology (DoIT) is seeking a candidate to be the Telecommunication Analyst. This position will effectively manage telecommunication systems and ensures the continued delivery of telecommunication services supported by state owned telecommunication systems. Under the general supervision of the Director, Voice Systems, this position is responsible for troubleshooting and rectifying operational anomalies associated with telecommunications systems/services; acting as liaison between vendor and state agencies throughout the system's lifecycle for issue resolution and/or expansion of functionality or capacity; supporting day-to-day operations and maintenance of telecommunication services; overseeing contractor staff while working on such systems; and maintaining the asset inventory, equipment maintenance contracts and other operational requirements.

MINIMUM QUALIFICATIONS

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year to year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year to year basis for the required education and experience.

SELECTIVE QUALIFICATIONS

  • At least one year of experience maintaining PBX architecture and features.
  • At least one year experience taking telephone move, add and change orders from clients.

Applicants must meet BOTH of the selective qualifications to be considered.  Include clear and specific information on your application regarding the qualifications.

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience using  Excel spreadsheets, Visio, and Word/Publisher
  • Experience reviewing carrier invoices for accuracy and tracking invoices for payment.
  • Experience placing telephone orders with carriers.
  • Experience with Voice over Internet Protocol (VoIP).  

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  You must meet the minimum and selective qualifications to be considered.  For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.  This evaluation must be submitted with your application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Resumes may not be submitted in lieu of completing the employment application.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.  

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If online access is not available, you may submit a paper application and supplemental questionnaire (if applicable) by fax to 410-333-7674.  All faxed materials must include the applicant's name and the job number and must be received by the closing date.  Resumes will NOT be accepted in lieu of completing the application.

If you have any questions concerning the recruitment process for this position, please call 410-767-4933.

TTY  Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.




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