Introduction
The Maryland Department of Business and Economic Development (DBED) is seeking qualified applicants for a full-time contractual Travel Information Aide Supervisor position within the Office of Tourism Development. This position will work 40 hours per week, Thursday through Monday, 8:00 a.m. to 4:30 p.m.
GRADE
9
LOCATION OF POSITION
This position is located at the Sideling Hill Welcome Center on I-68, 3000 Sideling Hill, Hancock, Maryland 21750 in Washington County.
Main Purpose of Job
The primary function of this position is to supervise Travel Information Aides who provide travel and historical information to Maryland visitors and to oversee the daily operations and maintenance of the welcome center.
POSITION DUTIES
This position will be responsible for: assisting travelers with tourism information, directions, hotel accommodations, itineraries and emergency situations; supervising the dissemination of information to the traveling public: training, providing reports, and setting up familiarization tours; keeping records of tours, filing schedules, and ordering literature. The supervisor will also attend hospitality and training sessions, supervisor’s meetings and travel around Maryland on familiarization tours in order to keep informed about Maryland attractions, accommodations, recreational facilities, services and destinations.
MINIMUM QUALIFICATIONS
Applicants must possess high school diploma or a State GED certificate. Three years of experience working in fulfillment as well as some public information in a tourism-related industry (e.g., accommodations, campgrounds, travel development agency, information center, guide service, customer service, hospitality, etc.).
SELECTIVE QUALIFICATIONS
Candidates must be able to relate to the public in a friendly and competent manner; and interpret highway maps. Applicants must be able to work weekends since the centers are open Thursday through Monday year-round from 8:00 am until 4:30 pm. Knowledge of Maryland’s history, geography and tourist attractions is needed. Applicants must be computer literate and also be able to frequently lift and/or move up to 50 pounds.
FURTHER INSTRUCTIONS
It is highly preferred that you apply online at www.choosemaryland.org . Click on About US at the bottom and then click on Working at DBED. If the application online is not available. You may mail a paper application or resume to:
DBED Office of Human Resources
ATTN: TRAVEL INFORMATION AIDE SUPERVISOR
SIDELING HILL WELCOME CENTER at I-68
World Trade Center – 401 East Pratt Street, 10th Floor
Baltimore, Maryland 21202
CONTRACTUAL EMPLOYEE HEALTH BENEFITS
As an E-verify and equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country, and encourage them to apply.
