TELEPHONE OPERATOR II

WE ARE PUBLIC SAFETY. STAND STRONG WITH US.

6

30420 Revells Neck Road, Westover, MD 21890

This is a position specific recruitment for the Department of Public Safety and Correctional Services. The resulting eligible list will be used to fill positions in DPSCS Correctional facilities in Somerset, Maryland ONLY. 

To answer a multi-line switchboard telephone system at the Eastern Correctional Institution, which handles all calls for four(4) different compounds, ECI-Annex, ECI-West, ECI East, and PHPUR, as well as forward calls to appropriate compound, departments, and/ or staff. Maintain the ECI telephone directory by updating it quarterly. Directs callers as appropriate and/or provides information which requires a detailed knowledge of the institutional regulations and procedures.

• Provides great customer service when answering incoming calls and transfers the call to appropriate compound, department extension number
• Provides callers with general information about the institutions regulations, policy, and procedures
• Prioritizes multiple calls so that emergency calls and situations are responded to immediately
• Maintains accurate and up-to-date phone numbers of offices and staff at the assigned agency or facility
• Updates voicemail recordings for any changes in hours of operations and /or cancellations  
• Assisting various departments and reporting maintenance requests
• Places long distance and interagency call in accordance with individual requests and agency policy

Education: Completion of eighth grade.

Experience: None.

Note: Additional experience performing telephone operator duties may be substituted on a year-for-year basis for the required education.

• PC keyboard and basic computer skills
• Switchboard or Call center experience

Employees in this class may be subject to call 24 hours a day and be required to provide the employing agency with a telephone or electronic beeper number where they can be reached.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. You must meet the minimum qualifications (and selective qualifications, if applicable) to be considered. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. This evaluation must be submitted with your application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Resumes may not be submitted in lieu of completing the employment application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  

Please make sure that you provide complete and accurate information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.  

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

STATE OF MARYLAND BENEFITS

 

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. If you need to submit additional information, the preferred method is to upload your document(s) by electronic means with the submission of your application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with the following : each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#). We will not consider information submitted after the closing date of this announcement.

 Resumes will NOT be accepted in lieu of completing the online or paper application.

ONLINE APPLICATIONS ARE HIGHLY RECOMMENDED, however a paper application may be submitted to:

HRSD-Recruitment & Examination                                                                                    

ATTN: M. Cooper-Stokes

6776 Reisterstown Road, Suite 309 Baltimore, MD 21215

For more information, please call 410-585-3410.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.