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PROGRAM MANAGER III

Assistant Director, Central Collection Unit

Recruitment #16-005478-0009

GRADE

21

LOCATION OF POSITION

300 W. Preston Street Baltimore, MD 21201

Main Purpose of Job

This position will plan, organize and control the collection of debts owed to the State of Maryland that have been referred to the Central Collection Unit (CCU). This position will manage the collection efforts of the agency by developing and maintaining methods to secure accurate and valid debtor information, have staff work accounts timely, refer accounts for suit timely, thus ensuring the fair and equitable collection of its debts. This position will supervise the managers of CCU to ensure the policy and procedures are being followed consistently. This is a management service position that will serve at the pleasure of the appointing authority.

MINIMUM QUALIFICATIONS

Education:  A Bachelor’s degree from accredited college or university.  

Experience:  Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.  

SELECTIVE QUALIFICATIONS

Two years of collection management experience.

DESIRED OR PREFERRED QUALIFICATIONS

1.   Previous Call Center experience.

2.   A bachelor’s degree in Business Administration, Finance, Accounting or related degree.

3.   Experience in personnel management.         

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

BENEFITS

FURTHER INSTRUCTIONS

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:    

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201  

If you have questions concerning this recruitment, please call 410-767-1988.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. 

 




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