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Technical Support Specialist

Recruitment #121106-UNCB-181

Introduction

  DO NOT submit an application for this position to Human Capital Management!

 To apply, please follow the directions below:

APPLICATION INSTRUCTIONS:

The State of Oklahoma has an excellent benefits package including three (3) weeks of vacation, employee retirement and health benefit plans. Position open until filled. Criminal background check required.  Submit resume and cover letter with salary requirements and availability date via email with “Technical Support Specialist” in message title to opportunities@oscn.nethttp://www.oscn.net

**The Oklahoma Supreme Court is an Equal Opportunity Employer**

The Administrative Office of the Courts (AOC) is seeking a self-motivated person to join the organization as a Technical Support Specialist.  The Technical Support Specialist should possess the skills necessary to provide excellent customer service while fielding phone calls and requests for technical assistance by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.  

Responsibilities will include (but not limited to) the following:
• Provides complex hardware and software troubleshooting expertise over the phone and on-site as needed.
• Develops, creates and maintains technology current systems for use on hardware platforms.
• Monitors, coordinates and implements the distribution of client/server software and Services packs.
• Performs on-site and remote technical support in a call center environment.
• Assists in the organization and inventory of all hardware and software resources.
• Creates and maintains good technical documentation.
• Provides onsite support on a rotating schedule.
• Assists in creating materials for end user frequently asked questions (FAQ’s). Creates Knowledge Base documentation.
• Provides exceptional, in-depth remote technical phone support as needed.
• Works with Technical Support Services to resolve technical matters incumbent of remote phone support.
• Travels to remote user locations throughout the State as needed.
• Performs other related duties as assigned

Job Requirements:
• Must possess complex hardware and software troubleshooting expertise
• Demonstrates team player capability as well as the ability to work independently
• Must possess exceptional organization skills, customer service, and communication skills
• In depth knowledge of server and PC hardware
• Knowledge of current Windows server and client operating systems and Windows Active Directory
• Knowledge of Windows-based infrastructure technologies, including file and print Services, NTFS share and folder permissions, DNS, DHCP as it relates to field infrastructure
• Knowledge of TCP/IP LAN technologies and cabling standards
• Must possess the ability to clearly communicate technical solutions

Education / Experience:
• Two (2) years of professional information and technology employment experience providing successful systems support, required
• A four year college degree; or the successful completion of a technical course curriculum from an accredited information and technology institution, preferred
• An MCP in addition to an MCDST or equivalent certification, preferred

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.



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