Essential Job Functions: Positions in this job family are assigned responsibilities for providing administrative support for program areas and support functions, or serve as an assistant to, or provide administrative support to an administrator or an official. This may include supervising an administrative or clerical unit, responsibility for an administration program providing various services to agency customers, and similar duties and responsibilities. It may also include responsibility for supervising an assigned staff of administrative technicians in performing duties involving the processing of applications for various types of permits or licenses, maintaining various records. preparing correspondence or other materials and similar activities.
Knowledge, Skills and Abilities required at this level include knowledge of spelling punctuation, and business English; of business mathematics; of modern office methods and procedures; of the maintenance of complex records; and of the major policies and procedures governing assigned programs. Ability is required to maintain effective working relationships with others to handle confidential work; to interpret and handle routine matters in accordance with agency policy; and to follow oral and written instructions.
Typical Functions: Coordinates activities with internal and external customers, applicants and public. Interprets and advises internal and external customers, applicants and public on departmental or program rules, regulations and laws. Interviews callers, customers, applicants and public and directs to appropriate department and/or agency employee. May train other staff. Enters and retrieves information on computer or other data processing equipment. Types letter, memos and reports as assigned. Files correspondence, reports and licensing files. May open and distribut agency mail as needed. May supervis subordinate staff.
Positions in this job family are assigned responsibilities for providing administrative support for program areas and support functions, or serve as an assistant to, or provide administrative support to an administrator or an official. This may include supervising an administrative or clerical unit, responsibility for an administration program providing various services to agency customers, and similar duties and responsibilities. It may also include responsibility for supervising an assigned staff of administrative technicians in performing duties involving the processing of applications for various types of permits or licenses, maintaining various records, preparing correspondence or other materials, and similar activities.
The Administrative Assistant job family consists of two levels, which are distinguished, based on the level of complexity of specific job assignments, the extent of responsibility assigned, and the level of expertise required for the completion of assigned projects.
Level I:
This is the career level where duties and responsibilities will be performed at all levels of complexity. Employees may supervise others.
