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Child Support Specialist IV

Recruitment #121204-H30D-05

BASIC PURPOSE

Positions in this job family are assigned responsibilities in initiating and processing child support enforcement cases.

LEVEL DESCRIPTORS

This job family consists of four levels of work that are distinguished by the level of complexity of job duties assigned and for the responsibility of the leadership of others.

Level I:     
This is the basic level where employees perform responsible beginning level child support casework in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement; drafts routine payment plans of support obligations and debts.  Responsibilities may also include preparation of simple child support arrearages, assisting in the update of child support account balances and/or performing routine locate work by means of the computer in order to develop enforcement cases and other activities which require only basic knowledge and skills in child support casework.

Level II:     
At this level employees provide full-performance child support services to children and custodial parents of Oklahoma and all other states and territories and performs investigations requiring both broad and specialized knowledge of all child support services.  Some positions will specialize in performing service of process and execution of bench warrants at all levels of complexity and difficulty, requiring independent judgment in the performance of duties.  Employees assigned to positions at this level will have greater independence and discretion in accepting settlements and making decisions that will work toward resolution of child support case problems.  Responsibilities may also include serving as a resource for other child support specialists, participating in policy development affecting an area or small office and/or interpreting casework policy in unusual situations.

Level III:    
This is the specialist level where employees are designated as lead workers, backup supervisors to Level I and II employees, or court liaisons/community relations specialists.  Employees designated as lead workers, or backup supervisors at this level act as mentors to Level I or Level II employees by providing child support case consultation, advising and training on child support casework and/or interpretation of laws, regulations, policies, and procedures.  Employees designated as court liaisons/community relations specialists may work closely with custodial and non-custodial parents and community resources, track success/failure of program participants, keep statistical data, and work to build accountability with community resources and on court referrals. Responsibilities may include assigning caseloads and ensuring compliance with federal and state laws and regulation, agency and program policies, and procedures and office policies and practices.  Employees at this level will provide casework services at all levels of difficulty and complexity.

Level IV: 
This is the leadership level where employees supervise and coordinate child support specialists, some of which may serve as a commissioned peace officer, in the location of non-custodial parents, in the service of process and execution of warrants for nonpayment of support, establishment of paternity, establishment of support, and enforcement of child, spousal and medical support in accordance with established legal and administrative requirements of the Department of Human Services, state law and federal regulations.  Employees assigned to this level provide direct supervision to lower level child support specialists, supervise aspects of the program such as IRS and Oklahoma Tax Commission intercept, credit bureau referrals in the State Office, or supervise teams comprised of child support specialists.

 

 

MINIMUM QUALIFICATIONS

Level IV:
Education and Experience requirements at this level consist of a bachelor’s degree and one year of professional experience in child support enforcement, accounting, or social work PLUS two additional year of professional experience in child support enforcement;

or a master’s degree PLUS two additional year of professional experience in child support enforcement; or a juris doctorate degree PLUS two additional year of professional experience in child support enforcement;

or an associate’s degree in Legal Assistance or a closely related program of paralegal education and two years of professional experience in child support enforcement, accounting, or social work PLUS two additional year of professional experience in child support enforcement;

or completion of an American Bar Association approved paralegal education program and two years of  professional experience in child support enforcement, accounting, or social work PLUS two additional years of professional experience in child support enforcement;

or an associate’s degree in Public Service – Legal Case Management PLUS two additional year of professional experience in child support enforcement PLUS two additional years of professional experience in child support enforcement; 

or an equivalent combination of education and experience, substituting one additional year of qualifying experience for each year of the required bachelor’s degree and one year of professional experience in child support enforcement, accounting, or social work PLUS two additional year of professional experience in child support enforcement.

Selection Plan

Scores Based on:    100% Evaluation of Education and Experience listed on a supplemental questionnaire 


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