This job family consists of four levels which are distinguished by the level of complexity and diversity of the specific job assignments, the extent or responsibility assigned for each level, the expertise required for the completion of duties assigned, and the responsibility assigned for providing leadership to others.
This is the basic level where employees are assigned responsibilities involving beginning level casework activities in a training status to build skills in providing case management services to consumers. In this role they will be assigned tasks which involve managing a caseload of moderate complexity and providing needed services; acting as the consumerís QMRP, and monitoring all aspects of the consumerís program and service delivery; and serving as the individualís advocate. Additional responsibilities involve ensuring the development, implementation, monitoring/evaluation and modification of the Individual Habilitation Plan (IHP); including the development of individualized treatment plans; developing plans of care and reviewing the IHP/Plan of Care, notifying the consumer and the family/guardian/significant others with appropriate community resources; completing all necessary transition activities.
At this level employees are assigned responsibilities at the full performance level in managing a caseload of substantial size and complexity consisting of all disability areas; acting as advocate for the individual to ensure community presence and participation. Supporting the individual and family/guardian/significant others to make life decisions which lead to independence and interdependence; serving as the team leader of the Interdisciplinary Team (IDT); ensuring the development, implementation, monitoring/evaluation and modification of the IHP for desired outcome and developing the plan of care; including the development of individualized treatment plans. Additional responsibilities include coordinating guardianship procedures for adult consumers who do not have legal guardians; providing individual and family counseling to consumers and their families with social and/or emotional problems; assisting Level I case managers by furnishing information concerning case management practices, standards, rules and regulations and community resources, providers and programs; serving as resource individual for Level I case managers in providing information concerning specialized programs, services and treatments; and participating on committees at both local and state levels to formulate policies and procedures and to promote community awareness.
This is the specialist level where employees are designated as lead workers or back-up supervisors to Level I or Level II case managers. Responsibilities include assigning caseloads, providing training in caseload principles and practices and ensuring compliance with federal and state regulations and agencies policies, procedures and practices. Employees at this level will provide casework services at all levels of difficulty and complexity.
This is the leadership level where employees are responsible for providing direct supervision to lower-level staff. Employees at this level are assigned direct supervisory responsibilities; will interview and hire case managers; administer inservice training programs for staff and professional providers and complete performance evaluations. Additional duties at this level include monitoring and reviewing casework of Level I or Level II case managers; participating in the ongoing development of division and program policies and procedures, including the implementation and evaluation of pilot programs; completing special reports; and communication policy changes to staff, and completing fair hearing/appeals review as per DHS policy and Office of Client Advocacy Investigations.
Education and Experience requirements at this level consist of a bachelorís degree in a human services field* and one (1) year of experience working directly with persons with developmental disabilities; or possession of a valid permanent Oklahoma license as approved by the Oklahoma Board of Nursing to practice professional nursing and one year of experience working directly with persons with developmental disabilities.*For purposes of the Case Manager job family ďa bachelorís degree in a human services field includes any degree from an accredited college or university except for a degree in a physical, natural or biological science or mathematics.
*For purposes of the Case Manager job family ďa bachelorís degree in a human services field includes any degree from an accredited college or university except for a degree in a physical, natural or biological science or mathematics.