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Network Technician

Recruitment #130715-UNCB-98

Introduction

 A resume and cover letter must be submitted along with your application.

The Office of Management and Enterprise Services (OMES) is a government agency providing services to other Oklahoma government agencies. We work toward the goals of capitalizing on available resources, continuing to seek cost saving opportunities and elevating our level of service. Our mission is to be a “FAST” agency: Flatter, Agile, Streamlined, and Technology-enabled. 

The Information Services Division (ISD) is seeking a full-time Network Technician for our Oklahoma City location, providing IT services to the Oklahoma Department of Commerce. This is an unclassified position within Oklahoma state government.  Click here to view our comprehensive  Benefits Packet

This “customer service” oriented IT services position is located at the Department of Commerce and is part of a small cadre of OMES-ISD IT staff (3-4) onsite supporting the Department of Commerce IT needs and technology services.  Under general direction the successful candidate in this position will be tasked with managing vital Agency technology devices (Infrastructure & Mobile), as well as developing and implementing end user training and skills development.  In addition, this position will manage helpdesk operations, conference room technologies, infrastructure hardware/software (implementation, installation, and maintenance), and triage technology issues onsite, remotely, & globally.  The work requires a high degree of initiative, collaboration, dedication, confidentiality, communication, and organizational skills.  The successful candidate in this position will provide the Agency technology tools to enhance innovation and user productivity.

•Daily Activities:  Implement and proactively support Agency production hardware and software environments/solutions.
•Support and development for Agency business applications and technologies administration and production suites.  Including but not limited to:
o Microsoft Office Suite, Microsoft SharePoint, InfoPath and Dynamics CRM, Windows 7 Phones, Samsung Tablets, and iPads.
•Support Agency iPads to include troubleshooting app and email/calendar issues, iOS upgrades, installing/updating/removing apps. Also, general idea of software compatibility for the iPads
•Performs, implements, and maintains proactive security measures and procedures.
•Responsible for proactive desktop system support and resolving issues.
•Responsible for maintaining vendor and partner Agency relationships.
•Responsible for providing technology support for problem resolution and end user support documentation and training.
•Performs related work as required.
•Support an Agency that at times works outside normal business hours, which could require support during weekends and nights if problems arise.

Supervisory Responsibilities: This position does not require supervisory responsibilities. 

Minimum Qualifications: At least an Associate’s Degree, with industry recognized certifications is a plus.  Two plus years of professional experience in at least two areas of: Help Desk, Server & Desktop Support, Mobile Devices, Networking, Business Applications.

- Or -

An equivalent combination of education and experience, substituting one (1) additional year of experience for each year of the required education, or completion of technical school or vendor training in the area of Computer Operations/Network Technology, or professional certification such as MCSE.
 
KNOWLDEGE AND SKILLS
•The candidate must have “strong” customer service skills and understand the priority to provide VIP attention, as well as business unit and end user support.
• The candidate must have experience in providing quality support in a wide range of technology devices in a fast moving business environment.
•Capability to diagnose and apply solutions to varied technologies utilized by the user community onsite, remotely, and globally, is a must.
•Strong written, oral communication and influencing skills are essential.
•The individual must be effective in establishing and maintaining cohesive working relationships with the Agency user community, as well as co-workers in the IT group.
•Skilled and experienced in organizing information, report writing, online and traditional training development and presentation is required.
•Experience with community portal design, integration and supporting technologies is desired.
•This individual will be tasked with interpreting and handling decisions based on policy and operational standards, working within a team environment to successfully resolve/prevent user problems.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.



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