OFFICE SERVICES CLERK

8

DHR/BALTIMORE CITY OCSE

1 NORTH CHARLES STREET

BALTIMORE, MD 21201

This position is assigned to the Baltimore City Office of Child Support Enforcement, Baltimore City Programs Division within the Department of Human Resources. The incumbent in this position analyzes, processes orders and directives issued as a result of hearings before Magistrates, Judges and the Office of Administrative Hearings; updates appropriate screens on the Child Support Enforcement System (CSES) and enters the appropriate information in the case logs (CAL); performs enforcement actions on child support cases referred by the Fiscal Undistributed Collections (UDC) to facilitate the disbursement of child support and health insurance payments; and provides customer service to internal and external customers by answering questions related to child support laws, rules and regulations.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Six months of experience must have involved working with computer systems; such as, Child Support Enofcement System (CSES), Client Automated Resource and Eligibility System (CARES), MVA, or software applications.

Limited to current employees, contractual employees and interns working in Baltimore City Office of Child Support Enforcement.   

NOT APPLICABLE.

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS  

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: DHR Examination Services Unit, 311 W. Saratoga Street, First Floor Baltimore, Maryland 21201 Or fax requested information to: 410-333-0882.  Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment.  TTY Users: call via Maryland Relay, 1-800-925-4434.

 As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

 We thank our Veterans for their service to our country, and encourage them to apply.