COMPUTER NETWORK SPECIALIST II

The Department of Public Safety and Correctional Services-Information Technology & Communications Division (DPSCS-ITCD) is recruiting for a Contractual Computer Network Specialist II (Telecom) position. The resulting eligible list will be used to fill this vacancy only.

17

1201 Reisterstown Road

Pikesville, MD 21208

The main purpose of this position is to insure the availability of adequate telecommunication services to users twenty-four hours a day, seven days a week. This includes lead level of work planning, integrating and maintaining software and hardware to include operating systems software and network communications software. This position is considered emergency essential by Department of Public Safety Correctional Services (DPSCS).

• Receives trouble tickets from Remedy Call Tracking System, the TSR process, as well as emails and telephone calls
• Resolves Technical Issues and Problems
• Meet with user to discuss circumstances and/or symptoms of problems in order to determine proper course of action to obtain resolution
• Communicate with management, the findings of meetings with user and propose possible solutions or alternatives
• Update Remedy and management with information pertaining to the resolution of problems
• Utilize Remote Service software to access the required system to investigate and resolve the problem when necessary
• Initiate and perform the appropriate industry standard troubleshooting methods, provide documentation of setup and configuration for clients and maintain documentation
• Perform moves, adds and changes (MAC’s) and infrastructure changes thus ensuring that the system or unit is functioning properly

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.

The resulting eligible list will be used to fill current and future vacancies in this job classification. Applicants certified to this list will remain eligible for one year.

Applying online is strongly encouraged.  If no Internet access, send applications to:

MD Dept. of Public Safety & Correctional Services

ITCD, Human Resources Services Division

ATTN:  Tonya N. Brown

6776 Reisterstown Road, Suite 309-33

      Baltimore, Maryland 21215

You may fax the required documents to (410) 764-4348, be sure to put the Classification Title and Recruitment Number on the cover sheet.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.