IT TECHNICAL SUPPORT SPECIALIST I

OPEN TO ALL QUALIFIED CANDIDATES

This is a position specific recruitment. The resulting certified eligible list will be used to staff this position/function only. Interested persons may need to reapply for future recruitments within this classification.

Annapolis, MD

The incumbent of this technical position within the Distributed Systems Unit of the Information Technology Division will provide technical support for mission critical operating and client/server systems. In addition, this position will provide technical and end user support necessary for the design, development, implementation and maintenance on desktop productivity software installed on multi-purpose, multi-tasking computers used within the Comptroller's Agency.

Education: Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi tasking computers.

 Experience: None.

 NOTES:

1. Thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi tasking computers may be substituted for the required education.
2. One year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers may be substituted for the required education.
3. Experience operating multipurpose, multi tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi tasking computer systems; or converting data from project specifications by developing program code using third generation computer programming languages; or designing, developing and maintaining communications networks may be substituted for high school on a year for year basis.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required education.

* In order to receive due credit, all unofficial transcripts must be submitted in a non-editable format prior to the closing date. If you can edit your document, it is not acceptable for the purpose of demonstrating your qualifications.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members    

Working knowledge and/or experience supporting the following types of server-based applications:    

• Microsoft Server Operating System  (Server 2008, 2012 or later)      
• Enterprise E-Mail System     
• Enterprise Help Desk System    
• Intelligent Electronic Document Management Systems    
• System Management Server
• Experience providing technical support for distributed computer systems with a user base of 300+
• Experience configuring and installing operating systems in a Microsoft Windows local area network environment.
• Experience developing and documenting procedures and practices for the operation of servers and/or local area network equipment
• Experience functioning as technical lead for distributed system implementations
• Excellent written and oral communication, interpersonal, organizational and analytical skills 
• Microsoft Desktop Operating System (Microsoft Windows7 or later)    
• Communications Software (i.e. Attachmate, IBM Personal Communications)    
• Anti-Virus/Spam Software

Employees in this classification may be subject to call 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached or will be furnished with a pager.

Only applicants who meet the minimum qualifications for this recruitment will be considered for this opportunity. The examination will consist of a rating of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Resumes will not be accepted in lieu of completing the application. If applicable, please submit an unofficial copy of your college diploma or transcripts for full consideration of your qualifications. All information concerning your qualifications must be received by the closing date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

Veterans

Thank you for your service to our country. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Please note that all unofficial transcripts must be submitted in a non-editable format.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit: 

• First and Last Name 
• Recruitment Number (located at the top of the bulletin) 
• The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: ahaskins@comp.state.md.us

For Further Questions

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at dsimmons@comp.state.md.us

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.