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PROGRAM MANAGER III

EGD Operations Manager

Recruitment #15-005478-0022

Introduction

The Maryland Lottery and Gaming Control Agency is seeking an Electronic Gaming Device (EGD) Manager who will be responsible for managing staff; planning gaming initiatives and evaluating department activities. This position oversees the technical operations of EGD and associated equipment in the state as directed or necessary to ensure the integrity of the devices, and adherence to state laws and regulations. This position involves conducting technical investigations and conveying technical information to customers and the agency’s staff. 

GRADE

21

LOCATION OF POSITION

1800 Washington Blvd., Suite 330

Baltimore, MD 21230

Main Purpose of Job

The EGD Operations Manager will be responsible for planning, organizing and managing the daily operation of Electronic Gaming Devices (EGDs) and associated equipment in Maryland casinos, instant bingo halls, and skills-based amusement device operations as directed or necessary to ensure the integrity of all gaming operations, and ensuring state regulations. This position involves conducting investigations and performing other work related duties as assigned. The Manager will also be responsible for the supervision, training,and management of staff employees.

POSITION DUTIES

  • Manage staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Researching new technologies and alternative methods of efficiency. 
  • Work with large amounts of data: facts, figures, and conduct analysis. 
  • Participate in EGD Operations by interpreting gaming documents, reviewing materials necessary for the completion of the project. ·       
  • Review and perform observations with facility personnel for moves, installs, overhauls, configurations, repairs and maintenance of all Video Lottery Terminals (VLTs) and EGD equipment.
  • Travel to the existing and future Maryland VLT sites (casinos), Bingo Halls and other locations that contain EDG's is mandatory for this position. Involves (25-50%) travel.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university in Information Systems, Information Technology, Applied Statistics, Data Analysis, Mathematics or related field to include course work in systems analysis, operating systems, and data communications technology.

Experience: Four years of experience in gaming device operations that include elements of VLT/Slot Machine performance analysis, technical investigations, component testing, vendor relations, and gaming industry floor operations.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science or other information technology related field to include course work in systems analysis and applications programming using generally accepted computer programming languages or in operating systems and data communications technology may be substituted for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers may be substituted for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

  • Excellent time management, interpersonal, oral and written communication skills.
  • Experience performing duties assigned directly to this position.
  • Gaming industry experience including but not limited to slot operations, gaming analytics, and casino management systems.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

BARGAINING UNIT STATUS

This is a Management Service 'at will' position which serves at the pleasure of the appointing authority.

BENEFITS

FURTHER INSTRUCTIONS

Resumes will NOT be accepted in lieu of completing the online or paper application.

Online application process is STRONGLY preferred. If online access is not available, applicants may submit a paper application to:

Maryland Lottery and Gaming Control Agency

Attention: Nathan Warfield, Human Resources Director

1800 Washington Boulevard, Suite 330 Baltimore, MD 21230

TTY Users: call via Maryland Relay.

As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.




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