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OFFICE SERVICES CLERK LEAD

Recruitment #16-001377-0007

Introduction

THIS RECRUITMENT HAS A SELECTIVE QUALIFICATION.

APPLICANTS MUST MEET BOTH THE MINIMUM QUALIFICATIONS AND SELECTIVE QUALIFICATION (IF YOU ARE NOT USING THE EDUCATION SUBSTITUTION).

GRADE

9

LOCATION OF POSITION

Baltimore City Department of Social Services

Family Investment Administraton

2000 N. Broadway

Baltimore, Maryland 21213

Main Purpose of Job

The main purpose of this position is to provide assistance to the Office Supervisor with administrative, technical and operational services which enable professional, managerial and office support staff to accomplish the agency's goals in an efficient manner. This position relieves clerical staff to routine management functions relating to the daily operations within and out of the respective department.

POSITION DUTIES

Duties include ensuring that the front desk has coverage daily, maintaining the flow of customers for the intake process of applications, and directing all customers to the appropriate staff. Overall the position provides broad clerical and administrative support to the assigned location.

MINIMUM QUALIFICATIONS

Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Excel, CHESSIE, PowerPoint, Word etc.) used in the each of the positions you held.  

If you are not using the Education substitution, you must meet the required education and experience requirements to be approved for this recruitment including the selective qualification listed below.

EDUCATION: Graduation from an accredited high school or possession of a high school equivalency certificate.

EXPERIENCE: Three years of experience performing clerical duties. (IMPORTANT: Please expand on any clerical duties on your application.)

Notes: 

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicant must have one year of customer service experience in a Family Investment Administration (if you are not using the Education substitution).

DESIRED OR PREFERRED QUALIFICATIONS

Experience training others

SELECTION PROCESS

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Kendra Young

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, email dhr.esu@maryland.gov; assistance via phone: 410-767-7414.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

Do not submit unsolicited documentation. Resumes, cover letters, transcripts and copies of diplomas are not required for the examination process.

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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