ADMINISTRATIVE SPECIALIST II

11

Nancy Grasmick Education Bldg. 6 North Liberty St. Baltimore, MD 21201

The Administrative Specialist is a member of the Office of Student Financial Assistance (OSFA) at the Maryland Higher Education Commission, and is primarily responsible for carrying out the day-to-day responsibilities of a financial aid program. The selected candidate will be responsible for the following activities:

This position provides day-to-day program administration for Career and Occupational Based grant and scholarship programs.

Analyzes and processes a variety of documents related to determining program eligibility. This may include such documents as applications, enrollment certification, high school transcripts, and other supporting documentation. Analysis and processing must be in compliance with State law and Commission policies.

Responsible for fielding calls and responding to e-mails from student, parents, and post-secondary institutions as they relate to more than 21 state-funded student financial aid programs. These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for administration and regulation.

Maintains on-line student records, reviews award calculations and processes award letters ensuring the award is posted to the correct institution.

Respond to a high-volume and fast-paced operational setting that requires attention to detail and excellent customer service skills.

Desired candidate should have excellent customer service skills, and working collaboratively as part of a team. Fast-paced, results driven, operational environment.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.

2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.

Associate Degree in business or a related field.

Customer Service experience ( in a call center). 

Experience processing financial aid.

Experience managing projects with deadlines.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

STATE OF MARYLAND BENEFITS

 

If you have any questions about this recruitment, please call 410-767-4850.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. 

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:  

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201