HUMAN SERVICE SPECIALIST IV - CONTRACTUAL

15

301 W. Preston Street

Baltimore, MD 21201

To provide technical assistance and monitor the performance of the Area Agencies on Aging (AAA) Medicaid Supports Planning staff.  Determine compliance with the requirements list in the Comprehensive Case Management and Supports Planning Services for Medicaid Long-Term Services and Supports Solicitation, (LTSS) and the requirements, policies, and procedures for the following Medicaid Home and Community-Based Services programs:  Community First Choice (CFC), Home and Community-Based Options (CO) Waiver, Community Personal Assistance Services (CPAS), and Increased Community Services (ICS).

Provide technical assistance and monitor specific requirements in the Comprehensive Case Management and Supports Planning Services for Medicaid Long-Term Services and Supports Solicitation.

Monitor reports and inputs into the LTSSMaryland web-based tracking system to ensure compliance with relevant policies and procedures for the program.

Perform site visits and audits at each AAA at least annually to evaluate compliance with the specific requirements.

Observe the physical environment of the AAA and check HIPAA compliance related to protection of participant files and information.

Review agency staffing and caseloads to ensure compliance with supports planner ratios.

Review the AAA training plan, manual, and records of individual staff training for content and accuracy related to specific training requirements.

Document findings from site visits and audits in an audit report.

Maintain a log of the following items: incoming and outgoing technical assistance calls and emails, audit visits, compliance monitoring activities, findings of non-compliance, and remediation actions taken, including individual outreach, training, and corrective action.

The candidate should have knowledge of federal and state policies and regulations governing Medicaid Home and Community-Based programs and services.  Candidates should have strong organizational skills and be able function as a member of a team.  This position requires the ability to multi-task and work well under pressure, strong written and oral communications skills, intermediate proficiency in Microsoft Excel, and excellent interpersonal and customer service skills.

Statewide travel may be required for this position.

Education:  A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

A minimum of one (1) year experience working in a long-term services and supports program for older adults or individuals with disabilities.

A minimum of one (1) year experience providing technical assistance and training.

A minimum of one (1) year experience conducting oversight and monitoring activities.

Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

If you have questions concerning this recruitment, please call 410-767-2244.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.