HUMAN SERVICE SPECIALIST III

14

Baltimore County Department of Social Services

Integrity Compliance Unit

6401 York Road

Baltimore, MD 21212

The main purpose of the position is to proactively monitor compliance in critical areas, increase payment accuracy and create corrective action plans to address deficiencies in the Family Investment Division. This includes investigating Family Investment activities, providing policy and procedural clarification and providing comprehensive findings to the Assistant Director. service.

This position is responsible for increasing the division's efficiency, accuracy and overall compliance with DHR mandates, avoiding federal sanctions. * Responds orally and in writing to all inquiries related to program, policy and procedures; writes requests for policy and procedural clarification to administrative agencies as well as Baltimore County DSS. *Reviews action transmittals, policy/procedural directives from the Dept. of Human Resources and Dept. of Health & Mental Hygiene to determine the implementation process, including re-writing for clarity of information; developing and writing procedures, creating training materials, training processes and conducting training. *Research cases to determine accuracy of eligibility, reviews appeal decisions, quality control, tracking errors and developing corrective action measures. *Serves as agency representative on group activities; supports the Assistant Director of FIA by providing information that would impact program delivery and customer.

Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Excel, CHESSIE, PowerPoint, Word etc.) used in the each of the positions you held.

Education:  A bachelor’s degree from an accredited college or university.

Experience:  Two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

The ideal candidate will possess the following:
Master's Degree in Human Services Administration, Public Policy Administration or other Human Services oriented program;  
Experience with analytic software programs such as Access;
Experience in Excel, Powerpoint, and Word;
Experience in conducting trainings;
Excellent communication skills;
Experience in public speaking.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Kendra Young

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, email dhr.esu@maryland.gov; assistance via phone: 410-767-7414.

Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.