ADMINISTRATOR I- Contractual (Part-Time)

This is a part-time contractual position with the Department of Human Resources, Constituent Services Office.  This position will work 16- 20 hours per week.

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Department of Human Resources

Constituent Services Office

311 W. Saratoga Street

Baltimore MD 21201

The Departmental Writer is responsible for conducting, researching, writing or drafting correspondence, letters, speeches, proclamations, declarations, and/or other written materials. Strong writing, editing and organizational skills are necessary. This position will also handle complaints and concerns from elected officials both city and state; out-of-state human service agencies and provides hands-on resolution to complex customer service cases referred from the Governor's Office, the Secretary's Office and many local state agencies. This is also responsible for providing and monitoring confidential case data on complaints that support program improvement needs. The Departmental Writer interacts with the general public, State, Federal and local government officials, other State agencies, Out of state governmental agencies, human services providers, staff advocacy groups, and other stakeholders on a daily basis.

Receives a large volume of constituent correspondence on a wide range of Departmental issues; drafts responses to these inquiries, which includes, food stamps, medical assistance, cash assistance, homeless services, child support, foster care, adoption, disability, etc. Follows up on constituent concerns with appropriate action –    drafts official correspondence on behalf of the Governor, Secretary for DHR, Director for Constituent Services and other members of the DHR Leadership; assists in the preparation of the DHR Newsletter and any other written material.  prepares testimony and position papers for DHR Executive staff before legislative committee and coordinates and prepares fiscal impact statements for Departmental legislative initiatives; prepares periodic reports for the Director, Deputy Director, Chief of Staff or Special Assistant to the Secretary on pending cases and activities in his or her assigned issue areas; maintains up-to-date files on all cases and categories of information of importance to the office.

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year to year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year to year basis for the required education and experience.

The ideal candidate will possess the following:

• Bachelor's or Master's degree in English
• Experience drafting correspondence, letters, speeches or other written materials.
• Strong writing, editing and organizational skills.

Limited to candidates willing to accept part-time employment in Baltimore City.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  It is important that you report all related education and experience that is relevant to this recruitment qualifications. All information concerning your qualifications, including a copy of your diploma or transcripts must be provided if selected for an interview.  We will not consider information submitted after this date.  

Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

Applicants who meet the minimum qualifications will be evaluated.  If selected for an interview, you will be required to provide an official transcript.  For all foreign education obtained outside the U. S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service if selected for an interview.  

Online applications are highly recommended, however the paper application may be submitted to the Department of Human Resources, 311 W. Saratoga Street, Attn: D. Greene, Room 131, Baltimore, MD 21201.  The paper application must be received  by 4:30 p.m. on the closing date for this recruitment, no postmarks will be accepted.  Information received after the closing date will not be considered.  Application inquiries may be directed to 410-767-7414.      

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.