COMPUTER INFORMATION SERVICES SPECIALIST I

The Maryland Department of Commerce is seeking qualified applicants for the position of Computer Information Services Specialist I within its Division of Administration & Technology’s Office of Information and Technology Management.

THIS RECRUITMENT IS LIMITED TO CURRENT DEPARTMENT OF COMMERCE EMPLOYEES ONLY.

World Trade Center – 401 East Pratt Street, Baltimore, Maryland  21202

The primary responsibility of the incumbent is to provide customer focused end user support in a fast paced Microsoft-based network environment.

Duties include managing user network accounts, supporting microcomputer hardware and software both on and off site; supporting and troubleshooting mobile devices; coaching and training end-users in the use of line-of-business applications; documenting help desk calls and issue resolutions. This position requires extensive, practical experience handling help desk requests utilizing logical reasoning and resourcefulness. The highest level of customer service is required.   The incumbent manages network and computer accounts through Active Directory; deploys, modifies and repairs PC hardware including desktops, laptops, printers and monitors; supports software including Windows operating systems and Microsoft Office; support basic troubleshooting on mobile devices; provides technical assistance and training to users in person and by phone, email or remote assistance; coordinates on-site servicing of equipment under warranty or contract; communicates with hardware vendors on warranty and non-warranty issues as well as product and pricing availability.  The selected employee will have the ability to handle multiple, concurrent and high priority tasks, make sound decisions quickly, as well as, possess excellent communication, time management and problem solving skills.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate, AND

Experience: One (1) year of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications.  

Notes:

1. Additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2. Nine credit hours in personal computer applications at an accredited institution may be substituted for the required experience.

3. Completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program, may be substituted for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

If you have any questions about this recruitment, please contact the Department of Commerce at 410-767-6300.

It is highly preferred that you apply online.  If you are unable to apply online, please submit a resume to:    

MARYLAND DEPARTMENT OF COMMERCE -OFFICE OF HUMAN RESOURCES

ATTN:  Computer Information Services Specialist I

World Trade Center – 401 East Pratt Street, 10th Floor

Baltimore, Maryland  21202    

TTY Users: call via Maryland Relay  

As an E—Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  

We thank our Veterans for their service to our country, and encourage them to apply.