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IT FUNCTIONAL ANALYST TRAINEE

Recruitment #16-004497-0001

GRADE

14

LOCATION OF POSITION

Maryland State Retirement Agency

120 E. Baltimore Street

Baltimore, MD  21202

Main Purpose of Job

The main purpose of the IT Functional Analyst Trainee position is to learn to perform and share in all production operations on assigned shifts involving the updating and maintenance of the most critical and sensitive data vase maintained by the State Retirement Agency, thereby ensuring that as many as 100 jobs are executed successfully each day.

POSITION DUTIES

The incumbent assembles an manages daily processes, and learns to analyze situations when processes fail or any unusual outcome occurs. The Agency utilizes a large Microfoft client server platform. Functional Analysts are responsible for constructing job streams and initiating processing changes through the use of an automated scheduler, editing input files, monitoring system throughout and performance measures. The IT Functional Analyst Trainee will learn to provide timely solutions to the failed operation, working with more senior staff in the same career ladder.

The incumbent will learn to provide ongoing user support and educate users on the functionality of applications used in pension processing - Global ECS scheduler, Microsoft Biz Talk job and file assembler, Unibase DMAC data entry and verification, ILOG business rules engine, and other data validation tools. As needed, the incumbent will work with business users to assess what jobs are needed, what dependencies and sequence are required, and time required/available to achieve business requirements. Performing regularly scheduled backups of all associated software and data, as well as learning to check all job control language, are the responsibilities of this position.

Additional duties (as time permits) include assisting with the resolution of Help Desk calls. Help Desk calls include desktop processing, phone related services, and various other IT related issues. As the Disaster Recovery plan becomes more developed, additional Disaster Recovery responsibilities will be assigned to this position. In addition, the incumbent may be asked to assist in data verification / validation of files submitted for processing from government units who participate in retirement and pension plans administered by the Agency, and in managing the configuration / movement of pension system production software code following established procedure.

Due the timing of the processing of the Agency's production work form the prior night, the starting time for this position can be prior to the start of the Agency's workday and potentially extended into the evening hours, beyond the Agency's ending hours. The incumbent will regularly be expected to perform duties and resolve routine issues without on-site supervision or other Agency personnel in the facility . In addition, this position will alternate with several other positions, in monitoring overnight and weekend processing, and problem resolution on an 'on call' basis.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

 Experience: None

 Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required education.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Successful candidates will be placed on the employment (eligible) list for at least one year.  This list will be viewed by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  If applicable the supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to: Barbie Middleton, 301 West Preston Street, Room 608, Baltimore, MD  21201.  All mailed documents must include the applicant's name and the job number and must be received by the closing date.

If you have any questions concerning the recruitment process for this position, please call 410-767-4854.

 TTY  Users: call via Maryland Relay

 We thank our Veterans for their service to our country, and encourage them to apply.

 Bilingual applicants are encouraged to apply.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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