PROGRAM MANAGER SENIOR II

This is a management service position that will serve at the pleasure of the appointing authority.

This position directs the networkMaryland program within the Department of Information Technology. This position is responsible for the cost effective operation and oversight of the State's wide area network (networkMaryland), as well as relevant implementation and operational support of the national public safety wireless broadband network (FirstNet), perimeter security infrastructure, and the State's fiber optic and microwave backbones. The incumbent is responsible for developing, implementing and maintaining policies, procedures and standards as they relate to each area of responsibility; managing the engineering, implementation and operations; overseeing the actions of contractors, carriers and customers associated with each area of responsibility; and effectively managing and overseeing assigned resources. Incumbent serves as the subject matter expert and advisor to the State CIO and other executive branch agencies regarding statewide information technology infrastructure and support, and represents the Department in official matters related to information management and technology, specifically in the areas of data communication and telecommunication.

Education: Possession of a bachelor's degree in information technology, engineering, computer science, or business administration from an accredited four-year college or university.

Experience: Five years of experience in a Network Operations Center or network engineering management position.  Three years of program management experience for an IT service delivery organization.

Three years of experience managing network engineering or network operations teams.

Two years of experience developing, and managing operating budgets.

Candidate should possess at least two years experience working with an IT Service Management system, and possess a working knowledge of Incident Management, Problem Management, Change Control, Asset Management, and Configuration Management.

Experience working for an ISP or other service provider with BGP and MPLS experience.

Candidate should possess a strong technical consulting/customer service background, as well as excellent oral, written, and presentation skills.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

The online application process is STRONGLY preferred.  If online access is not available, you may submit a paper application, supplemental questionnaire, and supportive documents by the closing date to:

Department of Budget and Management

Recruitment and Examination Division

301 West Preston Street, Room 608 

Baltimore, Maryland  21201

Incorrect application forms will not be accepted.

If you have any questions concerning the recruitment process for this position, please call 410-767-1697.

TTY Users: call via Maryland Relay.

We thank our Veterans for their service to our country, and encourage them to apply.

Bilingual applicants are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.