**RE-POST** IT FUNCTIONAL ANALYST II
Desktop Support
Recruitment #16-006048-0001
Department | DPSCS Police and Correctional Training Commissions |
---|---|
Date Opened | 6/6/2017 09:00:00 AM |
Filing Deadline | 6/20/2017 11:59:00 PM |
Salary | $44,017.00 - $70,265.00/year |
Employment Type |
Full-Time
|
HR Analyst | Marcia Cooper-Stokes |
Work Location |
Carroll
|
Introduction
GRADE
LOCATION OF POSITION
Maryland Police and Correctional Training Commission
6852 4th Street, Sykesville, MD 21784
Main Purpose of Job
POSITION DUTIES
Desktop Support
- Troubleshoot computer hardware and software problems.
- Troubleshoot classroom audio-visual equipment.
- Assist end-users with hardware and software installations and configurations.
- Other duties, as assigned
Provide Training on the Features and Functionality of Software Applications
- Conduct formal classroom training and one-on-one training for all DPSCS staff and client agencies on Microsoft software (i.e. Word, Excel, Power Point, Access, Outlook).
- Conduct formal classroom training and one-on-one training and analysis of specific technical needs of users following deployment of new hardware and/or software by DPSCS and/or PCTC's Technical Services unit
MINIMUM QUALIFICATIONS
Education: Bachelor’s degree from an accredited college or university in Education or Information Technology or other related field with specific coursework in the structure and use of automated information systems.
- In order to meet this educational requirement an unofficial copy of your transcript must accompany your application.
- For education obtained outside the United States, you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. This evaluation must be submitted with your application.
Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.
Notes:
1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.
2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
Preferred/ Desired Qualifications:
- A+ Certifications
- Formal experience teaching / training on various computer systems
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
FURTHER INSTRUCTIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. If you need to submit additional information, the preferred method is to upload your document(s) by electronic means with the submission of your application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with the following : each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#). We will not consider information submitted after the closing date of this announcement.
Resumes will NOT be accepted in lieu of completing the online or paper application.
ONLINE APPLICATIONS ARE HIGHLY RECOMMENDED, however a paper application may be submitted to:
HRSD-Recruitment & Examination
ATTN: M. Cooper-Stokes
6776 Reisterstown Road, Suite 309 Baltimore, MD 21215
For more information, please call 410-585-3410.
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country, and encourage them to apply.
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.