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TRAVEL INFORMATION AIDE SUPERVISOR

CONTRACTUAL

Recruitment #16-008998-0009

Introduction

The Maryland Department of Commerce is seeking qualified applicants for a full-time contractual Travel Information Aide Supervisor position within the Office of Tourism Development.  This position will work 40 hours per week, Thursday through Monday, 8:00 a.m. to 4:30 p.m.  

GRADE

LOCATION OF POSITION

This position is located at the Bay Country Welcome Center on US 301 at 1000 Welcome Center Drive Centerville, Maryland  21617 in Queen Anne’s County.

Main Purpose of Job

The primary function of this position is to supervise Travel Information Aides who provide travel and historical information to Maryland visitors and to oversee the daily operations and maintenance of the welcome center.

POSITION DUTIES

Duties include responsibility for: assisting travelers with tourism information, directions, hotel accommodations, itineraries and emergency situations; supervising the dissemination of information to the traveling public: training, providing reports, and setting up familiarization tours;  keeping records of tours, filing schedules, and ordering literature.  The supervisor will also attend hospitality and training sessions, supervisor’s meetings and travel around Maryland on familiarization tours in order to keep informed about Maryland attractions, accommodations, recreational facilities, services and destinations.

MINIMUM QUALIFICATIONS

Applicants must possess a high school diploma or a State GED certificate AND three years of experience working in fulfillment as well as some public information in a tourism-related industry (e.g., accommodations, campgrounds, travel development agency, information center, guide service, customer service, hospitality, etc.). 

SELECTIVE QUALIFICATIONS

Candidates must be able to relate to the public in a friendly and competent manner; and interpret highway maps.  Applicants must be able to work weekends since the centers are open Thursday through Monday year-round from 8:00 am until 4:30 pm.   Knowledge of Maryland’s history, geography and tourist attractions is needed.  Applicants must be computer literate and also be able to frequently lift and/or move up to 50 pounds.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As an eligible contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Department of Commerce at 410-767-6300.  You may also visit our website at: http://commerce.maryland.gov/commerce 

It is highly preferred that you apply online. If you are unable to apply online, please submit a resume to:

Maryland Department of Commerce - Office of Human Resources                          

ATTN:  TRAVEL INFORMATION AIDE SUPERVISOR - Bay Country Welcome Center                         

World Trade Center – 401 East Pratt Street

Baltimore, Maryland 21202

 

As an E-Verify and equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

 
TTY  Users: call via Maryland Relay

 

We thank our Veterans for their service to our country, and encourage them to apply.




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