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Supervisor, Consumer Education and Advocacy Unit

Recruitment #16-009642-0001

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

POSITION DUTIES

The Maryland Insurance Administration is recruiting for a Supervisor, Consumer Education and Advocacy Unit (CEAU).  This position oversees the Maryland Insurance Administration’s Rapid Response Program by working with MIA staff, carriers and consumers to facilitate the prompt resolution of consumers’ property and casualty claims; and provides direct supervision of insurance specialist positions.  The incumbent serves as the secondary State Emergency Operations Center Representative for the Maryland Insurance Administration; and also provides assistance in the development and implementation of the agency’s Continuity of Operations Plan (COOP). 

The incumbent in this position must be able to work weekends and on call as required, and is required to be available for disaster response calls and must report to the designated location.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university.

Experience:  Three years of property and casualty complaint experience with a regulatory entity or five years experience in the insurance industry as a producer, claims adjuster, underwriter, or customer service representative.  

Note: Additional property and casualty complaint experience with a regulatory entity or additional experience in the insurance industry as a producer, claims adjuster, underwriter, or customer service representative may substitute on a year-for-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

  • Knowledge of Maryland insurance laws and regulations.
  • Prior supervisory experience.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Maryland Insurance Administration at 410-468-2000.

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume.

If you are unable to apply online, you may submit via mail.  Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  16-009642-0001

200 St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.




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