COMPUTER OPERATOR II

This is a position specific recruitment for the Department of Public Safety & Correctional Services (DPSCS). The resulting eligible list will be used to fill current and future recruitments for  the Department of Public Safety & Correctional Services (DPSCS) Central Region. Applicants certified to this list will remain eligible for one year.

12

1201 Reisterstown Road

Pikesville, MD 21282

The main purpose of this position is to perform the technical and general duties of a Computer Operator II at the Public Safety Data Center. This involves operating and maintaining IBM computers in a main frame environment. Operate and maintain computers associated peripheral equipment. Assist on-line users, vendors and technical support with software and hardware problems. Maintain a busy help desk which supports all communication lines and equipment assigned to National Law Enforcement Agencies, Motor Vehicle Administration, Correctional Institutions, Parole & Probation Facilities and District Courts. The duties and responsibilities of this position require that the incumbent be identified as an EMERGENCY ESSENTIAL EMPLOYEE.

Duties of this position include, but are not limited to:

• Operating computers by entering commands through the main console
• Illustrate knowledge of on-line systems as well as their various components
• Record all system related problems
• Resolve user issues
• Process batch work

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience operating multipurpose, multi-tasking computer systems.

Notes:

1. Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.

2. Fifteen credit hours in computer operation at an accredited college or university may be substituted for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Computer System Operations classifications or Computer System Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

One year experience of working in a customer service (help desk ) environment.

One year experience of working on a IBM Mainframe or equivalent System such as a  IBM, AS400, 370,  3090, Z890 series mainframe system.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

Please make sure that you provide complete and accurate information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.

STATE OF MARYLAND BENEFITS

 

To submit your qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

Resumes will NOT be accepted in lieu of completing the online or paper application.

Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to:

HRSD-Recruitment & Examination

ATTN: Kristina Metzger

6776 Reisterstown Road, Suite 309

Baltimore, MD 21215

For more information, please call 410-585-3397  

 

TTY Users: call via Maryland Relay  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.