UNEMPLOYMENT INSURANCE CLAIM CENTER ASSOCIATE II

10

Salisbury, Maryland

Interview individuals appying for unemployment insurance benefits to obtain the necessary information to process claims in accordance with established guidelines to provide high quality customer focused services that regulate the distribution of unemployment insurance benefits, to support the economic stability of the state.

-Interview claimants for unemployment insurance benefits, individually by telephone to obtain and record demographic, wage and work information.

-Analyzes information to determine the appropriate claim type for employment insurance benefits.

-Verifies eligibility and ensures prompt payment of benefits.

-Takes initial claims by the evaluation of fact and detects eligibility issues.

-Obtains work and wage information by interviewing claimants and employers.

-Conducts Eligibility Review Interview (ERI) to discuss continuing eligibility for benefits and re-employment assistant by interviewing claimants and examining their work search records for the purpose of evaluating work search efforts and developing a re-employment assistance plan.

Education: Graduation from and accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in unemployment insurance claims taking; or gathering information used to render determinations related to unemployment insurance contributions.

Note: 1. Four years of general clerical experience may be substituted on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Human Resources Management classifications or Human Resources Management specialty codes in the unemployment insurance claims or contributions field of work on a year-for-year basis for the required experience.

This recruitment will be for current UI Intermittent employees (contractual) only and currently working in the Salisbury Claim Center.

NOT APPLICABLE.

All candidates are subject to a background check against files maintained by the Department of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment Insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6317.

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 12-003210-002
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.