OFFICE SUPERVISOR

This position is limited to current State of Maryland employees.  It is important to complete the Supplemental Questionnaire as part of the application process. 

Department of Human Services

Baltimore County Department of Social Services

1400 Merritt Blvd., Suite C

Baltimore, MD 21222

The main purpose of this position is to supervise, guide and direct a team of Office Services Clerks in the Family Investment Division at the Dundalk District Office. This position responds to inquiries, makes determinations and resolves problems by reviewing, verifying, interpreting and editing information in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines.

This position is responsible for assigning, monitoring and reviewing the work of the Office Services Clerks to ensure work is completed in a timely manner; completes the Performance Planning & Evaluation Program (PEP) process; responds to inquiries, makes determinations and resolves problems by reviewing, verifying, interpreting and editing information in accordance with federal, state, county, agency, and other applicable policies, procedures and guidelines. This position trains new staff and assists staff in resolving clerical problems; assisting the District Manager in the daily operation of the office to help facilitate improved customer service; ensures that all applications, verification and redetermination information is narrated as needed, scanned and assigned to the appropriate case manager; ensures applications, redeterminations, and verifications are screened, pended, narrated, scanned and assigned accurately to case managers; performs clearinghouse functions to transfer cases in and out of the office to other jurisdictions within the state.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience performing clerical duties.

 Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the administrative support field of work on a year-for-year basis for the required experience.

The ideal candidate will possess the following:

1. One or more years experience working in a Family Investment Program (FIA).

2. One or more years experience using the Client Automated Resources Eligibility System (CARES).

3. Six months of experience supervising staff.

This position is limited to current State of Maryland employees.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention: Betty Ketterman

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email Bettyj.ketterman@maryland.gov.

For questions concerning this position, please call 410-767-7147, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation. Resumes and copies of diplomas are not required.

The paper application must be received by 5 PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.