ADMINISTRATIVE SPECIALIST I

This is a Position-Specific Recruitment for Wicomico County Department of Social Services.

Department of Human Resources

Wicomico County Department of Social Services

201 Baptist St., Ste. 27

Salisbury, MD 21801

Wicomico County Department of Social Services is located on Maryland's Eastern Shore, approximately 115 miles east of the Baltimore–Washington area, across the Chesapeake Bay Bridge.

This position is responsible for organizing and compiling data related to the productivity of the processing and customer care unit within the Family Investment Department.

Provides customer service to external and internal customers.

Assigns appropriate number of tasks to the processing unity using Enterprise content management System (ECMS), compliance spreadsheet and redetermination due dates from Data Watch.

Compiles data which includes, but is not limited to, intake and redetermination numbers, interim changes, number of appeals, Maryland Health Connection (MHC) spreadsheet and tracking.

Assists with Group Redeterminations by logging in customers, initiating redeterminations and assisting with scanning process.

Provides training and guidance to new and existing customer care staff as well as feedback to the Assistant Director with regard to gaps in knowledge and proficiency.

Assists Business Manager and Assistant . Director  in the coordination of staff meetings, mail distribution, tracking applications and screening calls.

Screen spend down applications and initiate mail-in redeterminations. Provides other related clerical support as needed.

IMPORTANT, PLEASE READ: You must possess the minimum qualifications listed below to be approved for this recruitment.

Please describe in detail any specific job duties relating to the minimum qualifications stated below and include any computer software experience (ex. Excel, CHESSIE, CARES, PowerPoint, Word, etc.) used in each of the positions you held.

EDUCATION: Completion of 60 credit hours at an accredited college or university.

EXPERIENCE: None

NOTE:  

1. Candidates may substitute one year of experience in administrative or professional work for the required education, at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.

The ideal candidates will have the following:

1.One or more years of experience using Excel computer software.   

2.One or more years of experience in assisting preparation of budgets and statistical reports. Experience working with and adhering to deadlines.

"LIMITED TO APPLICANTS AVAILABLE TO WORK IN WICOMICO COUNTY " 

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 

We will not consider information submitted after this date.  Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred. 

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

The paper application must be received by 5 PM on the closing date for the recruitment. 

Or email dhr.esu@maryland.gov; Assistance via phone: 410-767-7414. TTY Users: call via Maryland Relay, 1-800-925-4434.

Do not submit unsolicited documentation. Resumes, transcripts, and copies of diplomas are not required for this examination process.

Bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.