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ADMINISTRATIVE SPECIALIST II

Customer Service Representative

Recruitment #17-001756-0038

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Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

GRADE

11

LOCATION OF POSITION

Baltimore City

Main Purpose of Job

The main purpose of this position is to function as a customer service representative for the Producer Licensing unit within the Maryland Insurance Administration. This position is responsible for any other licensing duties and responsibilities as assigned.

POSITION DUTIES

The Maryland Insurance Administration is recruiting for Customer Service Representatives in the Compliance and Enforcement, Producer Licensing Unit.  These positions will provide telephone coverage for a high volume of incoming calls from insurance producers, companies and the public regarding licensing information, requirements, procedures, issues and complaints.  The incumbents will also be responsible for providing licensing information to producers, consumers, companies, and other industry personnel, and assisting in resolving initial issuance and renewal of licenses, along with updating license records to reflect changes submitted by the existing licensee.

MINIMUM QUALIFICATIONS

Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.

2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

·          Experience as a Customer Service Representative in a high volume call center environment.

·        Experience with insurance licensure.

·        Knowledge of the insurance industry.

·        The ability to communicate orally and in writing.

·         Proficiency with Microsoft Word and Excel and use of on-line internet applications.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

EXAMINATION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. The evaluation may consist of a rating of your application based on your education, training and experience as they relate to the requirements of the position.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions concerning this recruitment, please contact kyiap.underwood@maryland.gov.  

 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:

 

Maryland Insurance Administration 
Human Resources - Recruitment#: 17--001756-0038

200 St. Paul Place, Suite 2700 
Baltimore, MD 21202

 

Incomplete submissions will not receive consideration.

 

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

         




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