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State Health Insurance Assistance Program Manager

Recruitment #17-001905-0004




301 W. Preston Street, Baltimore, MD 21201

Main Purpose of Job

To administer the overall operations of the State Health Insurance Assistance Program to include the administrative direction, technical assistance, training and education, coordination and monitoring and evaluation of programs administered by area agencies on aging.


Administer the State Health Insurance Assistance Program;

Ensure compliance by developing effective monitoring and evaluation systems;

Manage budget and monitor expenditures;

Develop program policies, procedures, and standards;

Provide orientation, training, and technical assistance to program coordinators, paid and volunteer staff;

Author grant proposals, progress reports and articles for publication;

Maintains advanced knowledge of Medicare policy and benefit;

Track and analyze Medicare policy, program, and demographic trends;

Resolve complex Medicare issues that support the work local programs;

Oversee volunteer development;

Coordinate statewide outreach and education strategies;

Represent the interests of Maryland’s Medicare population on committees, boards, task forces, and advisory groups;

Collaborate with national, federal, state, and local Medicare partners;

Speak to national, state and local audiences, develop publications, training modules, and other material;

Inform legislative activities of the Department;  

Possesses high level of organization and results driven focus to project work plan

Statewide travel is required for this position


Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.


Experience conducting training both in-person and online.

Advanced data base experience developing spreadsheets using Excel.

Knowledge of Statewide aging network.

Ability to evaluate training programs.

Ability to train the trainer.

Ability to provide technical support and coaching for training outcomes.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.


The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.



Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

For questions concerning this recruitment, please call 410-767-2244.

TTY  Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.