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ADMINISTRATIVE SPECIALIST III

Guaranteed Access Grant Program Specialist

Recruitment #17-002043-0024

Introduction

The Maryland Higher Education Commission (MHEC), is seeking an enthusiastic and energetic individual to fill the position of Administrative Specialist III (Guaranteed Access Grant Program Specialist).

GRADE

12

LOCATION OF POSITION

Nancy Grasmick Education Building 6 N. Liberty Street  10th Fl Baltimore, Maryland  21201

Main Purpose of Job

The Administrative Specialist position is responsible for providing support for the Office of Student Financial Assistance (OSFA) 20 plus financial aid programs for Maryland students. This position is responsible for a variety of duties ranging from the processing of applications, providing customer support, fielding incoming calls, responding to emails, processing a high volume of financial aid documents, and conducting document verification according to particular program guidelines. This position provides day-to-day program administration and subject matter expertise for the Guaranteed Access Grant scholarship program.  These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for regulation.

POSITION DUTIES

The Administrative Specialist is a member of the Office of Student Financial Assistance (OSFA) at the Maryland Higher Education Commission, and is primarily responsible for carrying out the day-to-day responsibilities of the Guaranteed Access Grant and other financial aid programs. The selected candidate will be responsible for the following activities:

  • This position serves as a lead to the administration of the Guaranteed Access Grant scholarship program on a daily basis.  This and all other state programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for regulation.
  • Analyzes and processes a variety of documents related to determining program eligibility for the Guaranteed Access Grant. This may include such documents as applications, enrollment certification, high school transcripts, and other supporting documentation. Performs verification on selected files according to established rules and regulations outlined under Title IV financial aid. Analysis and processing must be in compliance with State law and Commission policies.
  • Responsible for fielding calls and responding to e-mails from students, parents, and post-secondary institutions as they relate to more than 20 state-funded student financial aid programs.  These programs are created by legislation and assigned to the Maryland Higher Education Commission/Office of Student Financial Assistance for administration and regulation.
  • Maintains on-line student records by updating inquiry and applicant files, inputting and verifying awards, and making changes based on the students’ eligibility.
  • Responsible for performing award calculations and processes award letters ensuring the financial aid award is posted to the correct institution.
  • Respond to a high-volume and fast-paced operational setting that requires attention to detail and excellent customer service skills.

 

MINIMUM QUALIFICATIONS

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year to year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

  • An associate's degree or higher from an accredited college or university
  • Customer service/call center experience
  • Financial aid experience (strong background in verification)
  • Experience managing projects with multiple deadlines, and working collaboratively a part of a team

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of all candidates’ education, training, and experience related to the requirements of this position.  Therefore it is important that applicants provide complete and accurate information related to this position. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management
Recruitment and Examination Division
301 W. Preston Street, Room 608
Baltimore, MD  21201
Attn: Barbie Middleton  

For inquiries regarding this recruitment, please call 410-767-4850.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-767-3623.

We thank our Veterans for their service to our country, and encourage them to apply. 

Bilingual applicants are encouraged to apply.

TTY  Users: call via Maryland Relay




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