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ADMINISTRATIVE OFFICER II- CONTRACTUAL

Ombudsman and Hispanic Support

Recruitment #17-003235-0012

Introduction

*This is a RE-POST.  If you previously applied you do not need to re-apply.

This is a full-time contractual position with Department of Human Resources, Constituent Services Office. 

This recruitment is limited to candidates who are fluent in the Spanish Language.

GRADE

14

LOCATION OF POSITION

Department of Human Resources

Constituent Services Office

311 W. Saratoga Street

Baltimore MD 21201

Main Purpose of Job

This position serves as the Ombudsman and Hispanic Support for the Department of Human Resources, Constituent Services Office's Hispanic Services Unit. Constituent Services is the Department's centralized customer service operation, providing information about and access to Department programs and services. Constituent Services provides this information to customers that access the Department by a variety of methods, such as telephone, correspondence, walk-in, email, community outreach and referrals from other agencies and political officials. The position will translate Departmental pamphlets, brochures and literature into Spanish, act as an interpreter for customers seeking assistance at the Local Department of Social Services, and assists with Community Outreach initiatives for the Hispanic population.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited four-year college or university.

Experience: Two years experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year to year basis for the required education and experience.

SELECTIVE QUALIFICATIONS

Limited to candidates who are fluent in the Spanish Language.

LIMITATIONS ON SELECTION

This position is limited to candidates willing to accept employment in Baltimore City.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  It is important that you report all related education and experience that is relevant to this recruitment qualifications. All information concerning your qualifications, including a copy of your diploma or transcripts must be provided if selected for an interview.  We will not consider information submitted after this date.  

Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

FURTHER INSTRUCTIONS

Applicants who meet the minimum qualifications will be evaluated.  If selected for an interview, you will be required to provide an official transcript.  For all foreign education obtained outside the U. S. you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service if selected for an interview.  

Online applications are highly recommended, however the paper application may be submitted to the Department of Human Resources, 311 W. Saratoga Street, Attn: D. Greene, Room 131, Baltimore, MD 21201.  The paper application must be received  by 5:00 p.m. on the closing date for this recruitment, no postmarks will be accepted.  Information received after the closing date will not be considered.  Application inquiries may be directed to 410-767-7414.      

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.