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COMPUTER NETWORK SPECIALIST II

Recruitment #17-004413-0005

GRADE

17

LOCATION OF POSITION

200 W. Baltimore Street

Baltimore, MD  21201

POSITION DUTIES

This position provides professional and courteous technical support to staff and visitors associated with the Maryland State Department of Education (MSDE) or other State agencies as assigned. 

Responsibilities include performance of work planning, integration, and maintenance of software and hardware for local or wide area computer networks. This may include installation of operating system software and network communications software for computer networks, installation of applications software and customization as required, creation of user accounts and management of account privileges, providing user support, training of users in software and hardware, and the installation and maintenance of network hardware such as printers, scanners or other networked devices.  Work is performed in normal office settings and at users' work sites.  When at users' sites, the work may involve exposure to electrical wires and outlets, and safety procedures must be strictly followed.  The work may require moving computers and printers weighing up to 40 pounds. 

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting date from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in system analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or date storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

*Experience planning, installing and maintaining devices; evaluating, implementing and maintaining computer hardware and software; and network administration.

*IT service management and support experience with ServiceNow

*Familiarity with Bomgar for remote user support

*Experience creating and managing user profiles with ADManager

*Application installation and imaging experience through KACE systems management console

*Familiarity with MobileIron mobile device management

*Superior knowledge with installation and configuration of personal computers, phones and printers.

LIMITATIONS ON SELECTION

This recruitment is limited to current State of Maryland employees.  

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be further evaluated.  Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

The evaluation may consist of a rating of your application based on your education, training and experience as they relate to the requirements of the position.  It is essential that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.  

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please call 410-767-4850.

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Online application process is STRONGLY preferred.  It the online application process is not available, you may submit a paper application (by the closing date) to: Department of Budget and Management Recruitment and Examination Division Attn: Kigen Waugh, 301 W. Preston Street, Room 608 Baltimore, MD  21201.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay




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