IT FUNCTIONAL ANALYST TRAINEE

This recruitment is limited to current Maryland State Department of Human Resources employees only.

14

Department of Human Resources

Human Resources Development and Training

HR Systems and Support Unit

311 W. Saratoga Street

Baltimore, MD 21201

This position functions as a technical expert for the State Personnel System (SPS) and other Human Resources Information Systems (HRIS) such as: Workday, JobAps and The HUB within the Department of Human Resources (DHR), Human Resource Development and Training (HRDT) by working with functional evaluation teams and committees to execute Human Resources (HR) systems implementation and system re-design requirements. The SPS systems (Workday, JobAps, and The HUB) are agency and statewide systems housed on large client/server type interactions delivered through cloud based platforms. The incumbent in this position coordinates SPS/HRIS operations and provides technical assistance and guidance to 30 local offices and headquarters administrations, i.e., Family Investment Administration, Social Services Administration, Child Support Enforcement Administration and other Operational Divisions; performs DHR specific system documentation; develops and implements supplemental training for DHR/HR systems as needed; and provides personnel system based reports for HR and executive staff.

Provides operational and technical assistance as an HRIS expert in personnel systems such as: JobAps, Workday, The HUB and other DHR Personnel IT systems to include (HRDT and Local staff, DHR employees and public customers); researches, analyzes and resolves problems and issues related to DHR Personnel systems malfunctions; advises end users on systems malfunction and provides appropriate corrective actions; reviews error codes or messages related to system; tracks trends in issue resolution; recommends system enhancements and modifications to DHR management and DBM/DoIT HRIS administrators; serves as security representative for HR systems and coordinates onboarding and separation reporting to DHR IT and financial systems for appropriate financial and system access termination; represents DHR at statewide personnel meetings and functions; and works with Database Specialist staff to create call tracking information items, worksheets and database collection forms.

Please describe in detail any job duties relating to the minimum qualifications stated and include any computer software experience (ex. Word, Excel, Access, etc.) used in each of the positions you held.

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: None  

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted for the required education.  

2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required education.  

This recruitment is limited to current Maryland State Department of Human Resources employees only.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR

Examination Services Unit

Attention: Leslie Wigfield

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882; Email dhr.esu@maryland.gov: Voice 410-767-7316, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

Resumes and copies of diplomas are not required for the examination process.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.