IT FUNCTIONAL ANALYST II

16

300 W. Preston Street Baltimore, MD 21201

THIS IS A CONTRACTUAL POSITION

The IT Functional Analyst II performs a quality assurance software test role for the Department of Budget and Management's Central Collection Unit. The software tester is responsible for developing functional test cases based on documented requirements, executing documented test cases, logging results and reporting defects in QA Complete and providing regular and on-demand status updates on progress of tasks. These testing activities include determining if the system operates as intended, responds correctly to all types of inputs, performs its functions within an acceptable time period and achieves the expected results its stakeholders desire. The new debt collection system being tested is a Java application with a thin client and a SQL Server database. Peripheral systems include web portals, Interactive Voice Response (IVR), payment processing, dialer and document management. The selected candidate will have demonstrated attention to details, good verbal and written skills, experience communicating with technical staff and the ability to work in situations where priorities change.

This is a contractual position that serves at the pleasure of the Appointing Authority.

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

 Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

The ideal candidate would possess knowledge of the following:

Possession of a bachelor's degree in information technology or other related field with specific coursework in the structure and use of automated information systems.

CCU Debt Management Processes

QAComplete and/or TestComplete IVR

Telephony Systems

SQL and Databases

NOT APPLICABLE.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.  

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Chris Langley

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston Street, Room 608

Baltimore, MD 21201

For questions concerning this recruitment, please call 410-767-4911.

TTY Users: call via Maryland Relay.

 As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities are encouraged to apply. 

We thank our Veterans for their service to our country.