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FISCAL ACCOUNTS CLERK II

Customer Resource Representative/Claims Processor

Recruitment #17-004518-0007

Introduction

THIS IS A PART-TIME PERMANENT POSITION WITH THE MARYLAND LOTTERY AND GAMING AGENCY LOCATED IN LANHAM, MARYLAND. 

GRADE

09

LOCATION OF POSITION

4551 Parliament Drive, Lanham Maryland 20706

Main Purpose of Job

This position is responsible for the processing of claims and the disbursement of cash prizes won due to lottery drawings and instant scratch off tickets to its customers. Assist customers with question pertaining to The Maryland State Lottery Agency. Monitor and process claims that are processed through Agent Plus.

POSITION DUTIES

This position is responsible for the timely processing of customer claims, subscription processing and customer service for Lottery winners.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience reviewing, verifying, recording, adjusting and balancing financial transactions.

Notes:

1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

 2. Six credit hours in accounting from an accredited college or university may be substituted for one year of the required experience.

3. A minimum of five courses or six months of accounting-related training in a vocational training program in subjects such as journalizing transactions, analyzing transactions into debits and credits, posting to a general ledger, payroll, bank reconciliations, accounts payable, and accounts receivable may be substituted for one year of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following qualifications. Include clear and specific information on your application regarding the qualifications below:  

  • Experience using Microsoft Word and Excel.
  • 2 years’ experience working in a customer service environment working with the public.  

SELECTION PROCESS

Please be sure to provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best, Better, Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of your education, training and experience as presented on your application and as they relate to the requirements of this position. You may be required to complete a supplemental questionnaire. Therefore, it is important that you provide complete and accurate information on your application.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit. 

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Maryland Lottery and Gaming Control Agency at 410-230-8766.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment. All information concerning your application must be submitted by the closing date.

We will not consider information submitted after this date. The online application process is STRONGLY preferred, if the online process is not available to you, you may complete and submit a completed paper application along with the supplemental questions to:

Aimee Ringgold

MLGCA 1800 Washington Blvd., Suite 330 Baltimore, MD 21230

Fax: 410-230-5591  

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.