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CHILD SUPPORT SPECIALIST SUPERVISOR

Recruitment #17-004576-0002

Introduction

THIS IS A POSITION-SPECIFIC RECRUITMENT FOR THE WICOMICO COUNTY DEPARTMENT OF SOCIAL SERVICES. Wicomico County Department of Social Services is located on Maryland's Eastern Shore, approximately 115 miles Southeast of the Baltimore - Washington areas.

GRADE

15

LOCATION OF POSITION

WICOMICO COUNTY DEPARTMENT OF SOCIAL SERVICES

201 Baptist Street

Salisbury, MD 21801

Main Purpose of Job

The main purpose of this position is to supervise, coordinate, monitor and evaluate the daily tasks performed by Support Enforcement Specialists to ensure that policies and procedures are followed according to laws, rules and regulations established by the State of Maryland.

 

POSITION DUTIES

Plans and coordinates work of the unit. Supervises and evaluates the work of lower-level child support staff.

Provides leadership to staff in incorporating strategic planning and quality management in program activities.

Provides technical assistance and support to staff in investigating cases and in initiating appropriate actions to establish, maintain and enforce court ordered child support payments and medical support coverage.

Develops and implements procedures to maximize efficiency and to effectively meet the goals of the program.

Monitors unit activity to ensure optimum performance and program compliance standards.

Assesses the need for developing and implementing corrective action plans and monitors for improvement.

Participates in community, inter-departmental, intra-state and inter-state meetings and forums related to child support issues.

Responds to inquiries from customers, attorneys, elected officials, courts, etc.

Conducts case reviews to ensure compliance.

MINIMUM QUALIFICATIONS

Please describe in detail any job duties relating to the minimum qualifications stated and include any computer software experience (ex. CHESSIE, PowerPoint, Word, Excel, Access, etc.) used in each of the positions you held.

Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.

Experience: Three years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.

Notes: 1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.

3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for-year basis.

4. Experience determining eligibility for government assistance programs may be substituted for one year of the specific program experience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess one or more years of the following. Include clear and specific information on your application regarding the qualification(s).

Experience using:

*Child Support Enforcement System (CSES) / Dashboard

*MVA Database *Financial Institute Data Match (FIDM)

*Federal Case Registry (FCR)

*Electronic Case Management System (ECMS)

*Maryland Automated Benefits System (MABS)

LIMITATIONS ON SELECTION

This recruitment is limited to candidates willing to accept employment with  the Wicomico County Department of Social Services, which is located on Maryland's Eastern Shore, approximately 115 miles southeast of the Baltimore - Washington areas.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 

Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Betty Ketterman

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email dhr.esu@maryland.gov

For questions concerning this position, please call 410-767-7147, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.  Resumes and copies of diplomas are not required for the examination process.

The paper application must be received by 5 PM on the closing date for the recruitment.

TTY Users: call via Maryland Relay, 1-800-925-4434.

 As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.