PROGRAM MANAGER SENIOR II

Applications that meet the minimum and/or selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

24

1100 North Eutaw Street

Baltimore, Maryland

The Director of Benefits as a senior staff member of the Asst. Secretary DUI, technical guidance; and supervision for federally- funded unemployment compensation programs in Maryland, administered by the Department of Labor, Licensing and Regulation in accordance with U.S. Department of Labor rules and regulations.  Programs under the guidance, control, and/or supervision of the Director of Benefits include Maryland State Unemployment Benefits; Unemployment Compensation for Unemployed Federal Civilian Employees; Trade Readjustment Allowance; ATAA; and HCTC, Disaster Unemployment Assistance; Work Sharing Unemployment Compensation; Unemployment Compensation for Ex-Service Members; Combined Wage Claims; Interstate Claims & ICON; Emergency Unemployment Compensation, Benefits Payment Control, and Extended Benefits. 

The Director of Benefits is responsible for the technical program aspects and the operation results of these programs in all claim centers, adjudication centers, and central office units including call center and collection activities.  The Benefits Director is responsible for the concept, development and implementation of the program(s) automation and process improvements.  In addition, the Director of Benefits position further entails direct line supervisory responsibility of the Claim Center and Adjudication Center Directors, the Administrator of Special Programs, the Special Projects Coordinator, including the Work Sharing Program, the Central Processing Unit; Federal Claims; Interstate Program Coordinator; and Benefits Payment Control.  It is the responsibility of this position to ensure a smooth and efficient operation of providing services that support the economic stability of the labor force, businesses and the community.

Education: A Master's degree in Business Administration and/or a Juris Doctorate from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. Two years of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Notes:

Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year to year basis for the required education and experience.

The candidate must have two years experience in planning, organizing, managing and supervising the  customer claims processing and call center functions of a 400+ organization. 

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Juris Doctorate/ Masters in Business Administration or Juris Doctorate/ Certified Public Accountant or Juris Doctorate/ Masters in Public Administration or Public Policy   

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6317.

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 17-005483-0016 Program Manager Sr. II/FR
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.